Job Description

Job Title:

Salesforce Functional Specialist - Pharma Projects

Location:

Remote

Experience: 10 yrs

:

We are seeking a

Functional Specialist for Salesforce

with experience in the pharmaceutical industry to join our team. The ideal candidate will work independently, contribute to team discussions, and provide effective solutions to business and technical challenges. This role involves assisting in the documentation of application processes and workflows, while staying updated with industry trends and Salesforce technologies.

Qualifications & Industry Experience:

Bachelor's degree in Computer Science, Information Technology, or a related field. Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform Developer I/II) are highly desirable. Proven experience in Salesforce implementation, configuration, and customization.

Mandatory experience in a pharmaceutical organization or handling pharma-based Salesforce projects.

Key Responsibilities:

Lead Salesforce Service Cloud implementations - from design to deployment. Configure and optimize case management, knowledge base, and omni-channel support. Automate workflows using Process Builder, Flow, and Apex triggers. Conduct requirement gathering workshops and translate needs into scalable CRM solutions. Collaborate closely with business, development, and QA teams for seamless delivery. Ensure user adoption, training, and post-implementation support.

Skills & Expertise Required:

Hands-on experience in Salesforce Service Cloud configuration & deployment. Strong understanding of customer service operations and automation workflows. Expertise in Flow, Process Builder, and CRM integration tools. Experience managing client interactions, demos, and functional documentation. Excellent communication, problem-solving, and presentation skills. Ability to lead functional design sessions and support business transformation.
Job Type: Full-time

Experience:

* Salesforce Functional Specialist - Pharma Projects: 10 years (preferred)