Job Description

At Eurostar, we're fuelling the future of rail travel - operating in five countries and sparking new opportunities for travellers. But our trains connect much more than just people and places. They're helping us build a greener, more inclusive future for everyone. Join us and you'll be part of a passionate team which always goes the extra mile.


As the subject matter expert for Salesforce Marketing Cloud operations, this role oversees the configuration, design, and ongoing support of the platform, ensuring optimal functionality and user experience. It involves managing custom objects, workflows, security settings, and integrations. The position is responsible for maintaining data integrity through its connection with Salesforce Core, deduplication, and clean-up, while also implementing best practices for system maintenance, release management, and agile development cycles. A strong focus is placed on identifying risks, improving processes, and ensuring seamless adoption of new functionalities - including AI automation.


In addition to technical oversight, the role requires strategic stakeholder engagement, particularly with the Contact Centre, Sales and CRM Marketing teams. It includes gathering and translating business requirements into actionable Salesforce solutions, managing internal and external resources, and driving operational reliability across analytics and processes. Collaboration across departments is key to supporting cross-functional initiatives and ensuring consistent, high-quality outcomes in business operations and customer management systems.


A fantastic opportunity to join at an exciting time for international rail, helping shape the future of the company.


This is a permanent role is based at our London office.


The close date for this role is 28 November 2025. Candidates are encouraged to apply as soon as possible; Eurostar reserves the right to contact candidates before close date and to close the role earlier if suitable candidates are identified.


Internal reference only: This is Grade D, Travel Services 1 - 3

Requirements

We're looking for someone to:


Be responsible for configuration, design, functionality, and end-user support of the Salesforce.com Marketing Cloud solution. Be proficient in configuring and maintaining custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, approval processes, installed packages, etc. within Salesforce.com Maintain user roles and profiles, security settings, access settings, etc. (Marketing Cloud roles and permissions). Establish and implement change control and best practices with regards to system maintenance, configuration, development, testing, data integrity, etc. Manage resources developing and maintaining the Customer management systems, including contractors, vendors and interns. Release management for Marketing Cloud pipeline of work enhancements, following the Agile methodology (several cycles of development, testing, presentation to the stakeholders, release to production) Engage with business stakeholders to gather & analyse requirements and propose solutions that leverage Salesforce functionality. Translate approved solutions into actionable deliverables, ensuring high levels of quality, accuracy, and process consistency. Collaborate with the Contact Centre, Sales teams, CRM Marketing and other business stakeholders to drive high levels of data integrity and operational reliability of our standardised business analytics, tools and processes. Manage data imports, database de-duping and clean-up. Manage the integration of applications connected to Salesforce Marketing. Identify production risks and areas for improvement; prioritises, designs, and facilitates successful implementation and encourages adoption of new processes.

You'll need:

Salesforce Marketing Cloud certification. 3+ years of experience configuring on both the Salesforce.com and Marketing Cloud platforms. Service Cloud and Lightning user interface experience. Strong Contact Centre/Customer Service and Marketing orientation. Ability to identify areas for process improvement and recommend/implement solutions. Proven creativity and problem-solving skills; ability to work around obstacles and solve problems with minimal direction. Ability to develop effective and collaborative relationships with business users, technical staff and executive management. Strong organisational/time management skills; ability to prioritise work and meet deadlines in a fast-paced and changing environment. Excellent written and oral communication skills, particularly with a high level of fluency in the French language Strong work ethic, hands-on, with a customer service mentality. Flexible with a demonstrated ability to embrace change. Experience working in an Agile Framework (Scrum or Kanban) preferred. SFDC Administration Certification would be a plus.

Benefits

We're constantly working to create a bright future for our company and our colleagues. That's why we offer a wide range of brilliant benefits, including:

Travel benefits that can be used for both work and play including 75% off underground network from Day 1 Competitive defined benefit pension scheme Free Eurostar tickets Discounted Eurostar tickets for friends and family Ongoing training and development
Lots of other exclusive deals, discounts, and perks

A whole new platform for your career - If you think you've got what it takes to help us make Eurostar bigger and better than ever before then we'd love to hear from you.

At Eurostar we believe in giving everyone an equal chance. We actively encourage applications from talented individuals regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, whether you're pregnant or on maternity leave.