Job Description

This role involves but is not limited to:

Administer, support, maintain and continue the development of the Salesforce platform as a core business tool A key focus on realising the key benefits of Slack as a workplace operating system Act as front line Salesforce support to a large and growing user base Handle many Salesforce administrative functions including user account maintenance, profiles, roles, permission sets and other routine tasks alongside our existing Salesforce Administrator but with a specialised focus on Slack. Building and maintenance of reporting and dashboard suites with a key number of finance related reports Complete regular internal system audits and prepare for upgrades. Work as part of a team delivering the full life cycle of projects from requirements gathering design, test and delivery Based on a solid understanding of the organisation and stakeholder requirements, recommend suggestions for feature requirements, system improvements, support issues and development Work closely with end users and stakeholders to understand areas for development and to support their use of the Salesforce platform. Automate processes using Salesforce tools Maintain and adhere to a comprehensive Change Management and DevOps process utilising a central UAT sandbox across multiple vendors, JIRA and Confluence Support in Data migration and data loads into Salesforce

Requirements:

Current Salesforce Administrator certification Slack Administration certification Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organisation both internally and externally A demonstrated ability to understand and articulate complex processes Strong understanding of Salesforce best practices and functionality Possess strong problem solving and technical skills to effectively design quality solutions

Company Core Values:

Aspire:

To challenge convention, an entrepreneur with energy for change. To be the best that we can be

Integrate:

Bring together people and systems into a cohesive force

Innovate:

To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth *

Commit:

To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage