Job Description

We're looking for a Salesforce System Administrator with strong technical, operational support, configuration and Apex code development experience to join our IT team supporting the Trust's Salesforce platform.



This is an exciting opportunity to join our expanding team and to be part of delivering a transforming service which is central to our organisation enabling engagement with our Members and Supporters.



We're continuing to invest in our Salesforce platform as we roll out new capabilities in line with business strategy that includes the use of Service Cloud, Experience Cloud, Marketing Cloud and Data Cloud products. We'll be growing the team, improving support, and expanding the technical capability we provide, so there will be opportunity to learn about more of the Salesforce product stack over time.



Salary: Please note the advertised salary is inclusive of a 10,000 reviewable market supplement. Your base salary will be circa. 38,000 and you will receive the market supplement as an allowance on top.

What it's like to work here:IT is a busy department and technology plays a key part in enabling the Trust to deliver on its strategic objectives. Our vision is to equip the Trust with the technology we all need to do our jobs confidently. Working collaboratively with all areas of the Trust, we focus on delivering the Trust's priority information services at pace, focusing on the needs of our people and supporters.



We're continuously improving and securing Trust information services and take great pride in what we do.



Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview.

What you'll be doing:You'll work in an established IT team that primarily supports, maintains and develops the National Trust's implementation using Salesforce Service Cloud.



It's a big task, promising plenty of variety and stimulating challenges along the way. Being a team player and keen to learn, you'll form close working relationships with colleagues, third parties and internal stakeholders, offering support for applications and systems that have been developed by others.



We want to provide the very best solutions in the most effective way while ensuring that we're meeting our IT standards. As an enthusiastic problem solver, used to working in sandbox and production environments, you'll be ready to support and resolve technical issues, providing valuable input at every step of the project lifecycle to ensure that we're supporting and producing innovative systems that we can be proud of.

Who we're looking forTo be successful in this role you will need to have:



A solid track record of technical, operational support, configuration, and Apex code development experience as a system administrator of a large-scale data driven Salesforce CRM platform in a real-world environment.


Salesforce Administrator Certification and/or demonstrable experience across the breadth of the application in a real-world environment.


Demonstrable experience of collaborative working within a team, clear communication, 1st and 2nd line support, problem solving skills from identification of an issue to closure, support of user acceptance testing and managing user expectations throughout the software development life cycle and into IT operations.


Demonstrable readiness to grow technical skills and take on new challenges in particular to Salesforce Direct experience of Service Cloud, Nonprofit Success Pack and Salesforce CPQ , we also support Experience Cloud and Marketing Cloud functionality.


The ideal candidate would have experience and an interest in supporting and developing Agentic AI capabilities with Einstein, or AgentForce.


The ability to support complex environments with multiple parties providing services.


Knowledge of data protection and privacy (GDPR).

The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK

Fixed Term f/t (37.5 hrs pw for 8 mo)