Job Description

We're pushing for better, right here, right now. Every one of us has a crucial role to play as both drivers and enablers of change.


Parkinson's UK is the UK's leading charity for people with Parkinson's. We're a growing organisation with 605 employees, 4000 volunteers and a projected income of 50m+. Our proud history dates back nearly 60 years, but now we're on a mission to be fit for the future, ensuring we have the infrastructure, culture, and operating model to drive even more impact for people with Parkinson's, both now and in the future.


The Operations team plays a key role in driving that mission. Over the coming years we'll be modernising our systems and processes to ensure they're fit for now, as well as in the future. Much of this work is already underway, and we're now ready to start our exciting new chapter.


We've been working to get ourselves in the best shape to deliver that progress over the next few years, and we're now looking for ambitious, driven, and purpose-led people to join our team of 'relentless doers'. To hear more about these exciting new changes and how you can play your part in our story, click to hear from Ben Clarkson, Chief Finance and Operating Officer.

About the role

We are looking for a Salesforce Technical Product Manager to drive value from our Salesforce platforms, NPSP and NPC. This role requires a subject matter expert in Salesforce capabilities who will be responsible for developing Salesforce's vision, strategy, and roadmap in collaboration with stakeholders.


Through Salesforce management you will help drive our organisational strategy, for the benefit of colleagues, supporters and people affected by Parkinson's. You will manage the continuous improvement of the Salesforce platforms, working with stakeholders and Operations teams to identify and help to deliver Salesforce solutions to meet user and business needs and scan the horizon for new functionality, keeping up with releases and use cases in the nonprofit sector and beyond.

What you'll do

Define and manage the roadmap and supporting backlog to ensure products that will most positively impact the business and people affected by Parkinson's are prioritised. Create the documentation necessary to facilitate change and to add clarity to all stakeholders, both technical and non-technical. Build relationships with stakeholders across the charity, understand their roles and how they can be better served by various business solutions and process improvements. Conduct business and systems process analysis, at a complex level, resulting in data, process and software documentation and improvement recommendations. Monitor Salesforce releases throughout the year, identifying and leading on impacts and feature opportunities. Provide technical solution options to meet the needs of users and the business.

What you'll bring

Certified Salesforce Administrator is essential. Other relevant Salesforce certifications (e.g. Consultant, BA, App builder, Developer) are beneficial Practical understanding of Salesforce CRM, Service Cloud, and NonProfit Success Pack Experience with designing, testing, implementing, debugging, and supporting Salesforce.com integrations, APIs and applications Knowledge of Salesforce and integrated systems architecture in a medium-sized organisation A deep understanding of Salesforce capabilities and functionality with demonstrable connections to the Salesforce community

If this opportunity sounds like you, we'd love to hear from you!

To apply, please submit a CV and a supporting statement that demonstrates how you meet the essential criteria (marked with an 'A') in the 'what you'll bring' section of the job description.

This role is hybrid and your in person working depends on your team agreement, requirements of the role and led by activity based principles.

We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief. We actively encourage people with Parkinson's to apply.