Job Description

Join Our Team

A highly desirable opportunity has opened up at

Scene, the Salon

for a

Full-Time Salon & Front of House Manager

. If you thrive in a fast-paced, dynamic environment and have a passion for delivering outstanding customer service while managing a premium salon space, this could be the perfect role for you.

Working closely with our talented team of stylists, you will be the face of the salon--meeting, greeting, and assisting clients while ensuring smooth daily operations. This role is ideal for someone proactive, organised, and people-focused, with a passion for creating an exceptional salon experience.

What You'll Be Doing: Salon Operations & Client Experience

Ensure the salon runs efficiently, managing front-of-house services and supporting both clients and stylists. Maintain a welcoming and professional atmosphere that aligns with Scene, The Salon brand. Provide first-class customer service--greeting clients, offering refreshments, and ensuring their needs are met throughout their visit. Manage appointment scheduling, ensuring a smooth and profitable day for stylists and clients alike. Build strong relationships with clients, ensuring any issues or complaints are handled promptly and effectively.

Stylist & Leadership Support

Be the first point of contact for stylists, ensuring their workspace is fully stocked and operational. Communicate efficiently with stylists about client arrivals, appointment updates, and any special requests. Support a positive and high-performing salon environment through leadership, organisation, and motivation. Take ownership of diary management, cancellations, and rebooking processes to optimise efficiency and revenue.

Business & Salon Management

Oversee daily salon operations, ensuring all processes run smoothly. Monitor and manage stock levels of colour, retail, and salon supplies in line with budgets. Assist in marketing initiatives by promoting salon offers, events, and retail promotions. Maintain accurate client records, ensuring GDPR compliance and effective client communication strategies. Prepare weekly and monthly reports to track salon performance.

What We're Looking For:

Previous experience

in a management role within the beauty/hair or spa space.

Proven leadership skills

, with the ability to support a busy salon team.

Exceptional customer service abilities

, ensuring every client enjoys a luxury experience.

Strong organisational and problem-solving skills

, able to adapt to a fast-paced environment.

Confidence with technology

--experience with booking systems is a plus A

positive, can-do attitude

with a proactive and self-motivated approach.

Why Join Scene The Salon?

Scene the Salon is a contemporary hair salon based in Charlton Kings, Cheltenham. We pride ourselves on providing a relaxed atmosphere where our Wella-trained staff can cater for each client's individual requirements, provided through style consultations and expert service.

We believe in investing in our people, providing the tools and support to help you succeed and grow within our team.

A Unique Opportunity Within a Growing Network

While Scene the Salon is an independent business, it is proudly part of Shair--an exciting new venture and sister company to Blushes, a respected name in the salon industry. This connection opens up incredible potential for growth, development, and future opportunities for the right candidates. You'll be joining at a pivotal time, with access to a broader professional network, forward-thinking support, and the chance to shape the next chapter of this innovative brand.

Perks & Benefits:

28,000 - 30,000 basic salary

plus performance-related bonus after successful completion of probation. Additional commission on product sales. Company pension scheme. A dynamic and supportive work environment where your contributions are valued.

Key Details:

Hours:

Full-time, 40 hours per week (Tuesday - Saturday).

Start Date:

ASAP.

Location:

Charlton Kings, Cheltenham

Ready to Elevate Your Career?

If you're a passionate and driven individual looking for a role where you can make a real impact, we'd love to hear from you!

Job Types: Full-time, Permanent

Pay: 26,000.00-30,000.00 per year

Additional pay:

Bonus scheme Commission pay
Benefits:

Company events Employee discount
Schedule:

8 hour shift Every weekend
Experience:

Management: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 21/07/2025
Expected start date: 01/08/2025