Job Description

Salon Manager - Hair Replacement

Central London

The Role

The London Salon Manager is responsible for leading the day-to-day operations of the salon, ensuring the highest standards of client care, team performance, and commercial success. This role requires a confident leader who can inspire a professional culture, uphold Aderans' reputation for excellence, and consistently drive business growth.

Key Responsibilities

Customer Experience & Sales Generation

Creates a professional team culture that delivers a consistently excellent client journey from start to finish, upholding Aderans' reputation for outstanding client care

Drives profitability with consistent monitoring of sales performance. Instinctively reacts to fluctuations with ideas to drive the business forward

Provides personalised client consultations to understand client needs and recommend suitable services, products, and solutions. Fitting, cutting, colouring and styling of wigs and hair systems

Commercially driven and marketing savvy; is innovative & creative in their approach to salon social media connecting to both existing & new clients

Effectively reduces client complaints by embedding a culture of a 5client experience each time
Identifies new opportunities to maximise revenue, client retention, and service quality

Proactively strengthens partnerships and collaborations with local NHS hospitals, charities, and non-competing medical institutions with the aim to build new leads.

Hosts up to 4 support groups annually with existing and/or new leads for B2B and B2C

Team leadership and development

A true professional, role model & dynamic leader who motivates their team to follow their example in maintaining high standards of positive behaviour in every instance

Monitors team performance through effective coaching, regular 121s & the annual appraisal process, setting key objectives that align with the salons' goals

Addresses and resolves staff underperformance & issues through effective people management

Recruits, trains & develops their team effectively. Recognises training potential & offers both internal & external training opportunities upskilling their team to become industry experts

Regularly holds open & motivational team meetings discussing KPIs, encouraging team contribution

Operational Management

Responsible for all salon operations, including admin and stock management whilst also instilling the importance of accuracy within the team

Reports directly to Senior Management with detailed feedback on all aspects of salon performance & actively contributes ideas & feedback during monthly Salon Managers' meetings

Financial management through effective budgeting; oversees all salon expenses and payroll, driving profitability

Works closely with NHS hospitals & clinics; ensuring these existing relationships are maintained through regular visits & all NHS admin is in place for the client

Health & safety policy implementation and management, liaising with the relevant head office departments to ensure compliance

Clear understanding of GDPR compliance

Skills & Qualifications

Professional hairdressing qualifications, NVQ Level 3 or equivalent

Experience within the hair loss industry an advantage but not essential as full training will be given

Proven experience managing a salon or similar client-focused environment

Strong leadership, coaching, and people management skills

Commercial awareness with the ability to drive performance and achieve targets

Exceptional communication and client service skills

Highly organised, adaptable, and solutions focused

Strong business insight (planning, finance, marketing)

Our Offer

Starting salary 40,000

After 3 months, 10% commission on all individual sales after a base rate is achieved

Monday to Friday 37.5 hours per week, with occasional Saturdays when a day off in the week would apply

Staff discount

Workplace pension

Company social events

20 days holiday plus bank holidays

Monthly sales related bonus scheme?

Company sick pay?

Company Health Care Cash Plan?

Employee Assistant Program dedicated to employee well-being?

Refer a Friend Scheme?

Cycle to work scheme?

Birthday off?

Your details may be used for recruitment purposes to contact you about this and other opportunities. We may also use your personal data provided via your application and or CV, to produce internal reports on information which may include number of applicants and to demonstrate equal opportunities. We will not pass your information on to third parties.?

We form part of the world renowned Aderans Group founded in 1968 with operations across Asia, America and Europe. The Aderans Group is a global leading provider of total hair loss solutions and at the forefront of research and development in the market, providing the latest most advanced innovations in hair replacement technology.?

With 7 retail salons nationwide, 800 wholesale customers and a successful e-commerce we are one of the leading suppliers and specialists in total hair solution in the UK?

Through the sheer dedication and understanding on hair, beauty and health we strive to make customers look and feel their best. Our motto - to fill the globe with smiles.

Job Types: Full-time, Permanent

Pay: 40,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Employee discount Health & wellbeing programme Sick pay Store discount
Work Location: In person