Job Description

Hybrid requirements: This role has flexible working patterns.
This role is based out of our Leicester office. We operate a hybrid working policy.
On-site presence will be required to support stakeholder meetings, team meetings and programme phases such as workshops, testing, and go-live.
Travel to other Dunelm sites and partner locations may be expected depending on programme needs.
We are seeking an experienced SAP S/4HANA Functional Lead to spearhead our SAP S/4HANA transformation programme. This role is crucial in driving the modernisation of our business processes across finance, supply chain, HR, stores, warehouse operations, manufacturing, ecommerce and HR & Payroll. You'll be responsible for shaping and guiding the integrated SAP solution across multiple workstreams, while coordinating and leading a team of internal & external functional experts. You'll act as a trusted Functional expert, internal design authority and work in close partnership with internal stakeholders, delivery teams and 3rd party partners to land a solution that's robust, scalable, and business-ready. The ideal candidate will have a deep understanding of SAP S/4HANA's advanced functional capabilities and a proven track record in a Functional, Cloud Applications and solutioning lead role in SAP S/4HANA implementations.

Key Responsibilities:

Own the Functional Expertise and Design Across Domains
Provide SAP S/4HANA functional expertise across key business areas - including Sales & Distribution (SD), Finance (FI/CO), Procurement (MM), Logistics (WM/EWM), Retail Operations, and HR
Collaborate with business stakeholders and BAs to understand requirements and translate them into functional specifications.
Ensure design decisions are coherent, scalable, and aligned with business needs and SAP best practice.
Oversee the configuration, customisation, unit testing, NFR and deployment of SAP S/4HANA modules, ensuring best practices and standards are followed.
Drive "fit-to-standard" design - avoiding unnecessary customisation while enabling required business outcomes. Champion simplicity, sustainability, and reuse in the solution design
Review and approve key design decisions, functional specs, RICEFW objects, and integration scenarios.
Ensure all design artefacts meet quality standards and follow agreed governance processes.
Architectural Understanding of SAP cloud applications like SF, BTP, Datasphere etc
Appreciation of AI to identify opportunities for Dunelm SAP applications and process transformations

Lead and Coordinate Functional Team

Lead/line manage a matrixed team of functional leads, supporting their domain-specific responsibilities while ensuring consistency across the Programme.
Facilitate collaboration between functional analysts, technical teams and external SI partners.
Act as the primary decision-maker and escalation point for functional solution issues and cross-stream dependencies.
Work with technical and business teams to ensure all business processes flow across modules and systems as intended.
Manage functional dependencies and integration points - particularly where third-party systems interface with SAP.
Proactively identify and resolve gaps, conflicts, or risks that could impact business continuity or delivery confidence.
Responsible for handover of support of SAP functional changes to 3rd party AMS partner

Support Programme Delivery

Align functional deliverables with the programme's timeline, testing strategy, and cutover plan.
Support test planning, business readiness, training, and post-go-live adoption.
Provide input into data migration strategy and validate key process scenarios.

Engage the Business

Partner with business process owners to validate designs and ensure they meet operational needs.
Translate complex SAP concepts into clear, actionable insights for business stakeholders.
Act as a visible, credible voice of solution integrity within the programme.

What we will look for in you

Essential

Extensive experience in SAP S/4HANA functional leadership roles including team/line management on several S/4HANA implementations.
Extensive hands-on experience delivering SAP solutions across several core domains (e.g. FI/CO, MM, SD, WM, HR)
Experience with SAP Fiori, SAP Cloud Platforms and other SAP technologies
Strong understanding of SAP best practices, data models, configuration, and integration points
A practical approach to balancing business requirements with SAP standard functionality
Experience guiding functional design teams and acting as a solution authority in major transformation programmes.
Strong collaboration and stakeholder engagement skills, with the ability to influence peers, vendors, and senior stakeholders.
Clear understanding of the SAP Activate methodology and fit-to-standard approach.
Familiarity with cross-stream topics such as data migration, testing, cutover, and security/authorisations

Desirable

Experience working in a retail, consumer goods, or multi-site operational business.
Exposure to SAP on RISE or public cloud deployments
Experience of SAP Signavio
Experience of SAP BTP, EWM HANA and SAP SuccessFactors
SAP certification in relevant modules
Experience managing external SI teams and validating vendor deliverables.
Understanding of Agile and hybrid project delivery environments
Behaviours/Values
This is your chance to shape our future - not just through systems and architecture, but by helping our teams to work smarter, serve customers better, and unlock growth. You'll bring deep SAP S/4HANA knowledge and practical delivery experience to help our transformation.
Our shared values of 'act like owners', 'keep listening and learning', 'long term thinking', and 'stronger together' help ensure we are always finding better ways of doing things and spending our time focusing on what's important.

As Functional Lead, you will be empowered to take the lead on functionality and solutioning for our SAP S/4HANA implementation ensuring long term transformative change. You will bring:

A strategic mindset, strong on clarity - you bring structure to complexity.
Ability to lead, inspire, and manage functional teams.
A natural collaborator - comfortable navigating ambiguity, challenging constructively, and building consensus.
Focused on outcomes, not activity.
Calm under pressure, with a reputation for getting things done.
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Life at
Dunelm
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Culture overview
We're here to help our customers create the joy of feeling truly at home. Join us and you'll find our caring and inclusive culture makes this a place you'll feel right at home too.
Learn
Wherever you work with us and in whatever role, you'll have every opportunity to keep on learning and keep on growing.
Thrive
We'll take care of you, and make sure your everyday needs are met, so you can focus on doing a great job and being the best version of you.
Belong
We embrace diversity in all its forms. We'll celebrate the individual you are and value the unique contribution you bring.
Colleague Networks
All of our colleagues have the opportunity to be part of our four colleague networks. These are Disability & Neurodiversity, LGBTQ+, Gender Equality and Ethnicity & Race. Each network has co-chairs and an exec sponsor who work closely with us to ensure that we are a workplace where everyone feels supported, celebrated, valued and heard.
A chance to give something back
We're serious about our role in society. Each of our stores is partnered with a local charity and has its own community Facebook page. And we offer our Pausa Cafes for free to local community groups. We're also proud partners of the mental health charities, Mind (UK and Wales), SAMH (Scotland) and Inspire (Northern Ireland). And each year, we'll give you a day's paid leave to support a charity that matters to you.
Work your way
We have adapted our ways of working to make sure everyone can feel at home wherever they work. For many colleagues at our Head Office in Leicester and our Central London hub that now includes working on a hybrid basis, combining days in the office with time spent working at home or elsewhere across the business.
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Employee benefits
Bonus Scheme
Childcare Vouchers
Flexible Working
Free Parking
Laptop
Learning Allowance
Life Insurance
Pension
Private Healthcare
Share Options
Wellbeing Programme
Office vibe
BIRTHDAY OFF
CITY CENTRE
HACKATHONS
OFFICE DOG
OPEN PLAN
SOCIAL EVENTS
Location
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Tech at
Dunelm
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Leadership
John Gahagan
Chief Technology and Information Officer
Tech overview
Our Tech, Digital and Data teams are transforming literally every aspect of our business - from the way we manage and make use of our data, to the relationships we share with our customers. Already, their impact has been felt across the business, and indeed by our customers. But this is just the start and we know there are bigger opportunities ahead.
Check out our tech blog for tales behind our talented teams: https://engineering.dunelm.com/

Keep on growing
Join us on the tech side and you'll have access to a huge array of learning and development opportunities, including a variety of internally created workshops and externally accredited courses. We also have a substantial tech-specific budget to fund e-Learning licenses, conference visits, resources, and qualifications, plus dedicated mentors, well-being buddies and a wide range of network groups to support you as you progress.

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Engineering principles
AGILE PROCESS
CODE REVIEWS
COMMUNICATION AND COLLABORATION
CONTINUOUS DELIVERY
CONTINUOUS DEVELOPMENT
CONTINUOUS INTEGRATION
INFRASTRUCTURE AS CODE
MENTORING
MICRO SERVICES
PAIR PROGRAMMING
SCRUM
TEST DRIVEN DEVELOPMENT
UNIT TESTING
Company tech stack
JavaScript


AWS Lambda


GraphQL


React


TypeScript


Jest


Node.js


SQL


Python


Java