Job Description

Job Specification: Managed Services Team Manager - Supply Chain
Company Overview
NTT DATA Business Solutions Group is a top 10 global IT services provider, operating in more than 50 countries. As a global SAP Platinum Partner, we deliver premier professional SAP services, combining deep industry expertise with innovation in digital, cloud, automation, and system development. Our award-winning SAP practice is a leader in SAP S/4HANA, trusted by clients worldwide for quality outcomes and proven approaches.
Position Overview
The Managed Services Team Manager - Supply Chain is a key leadership role within the Digital Core Practice at NTT DATA Business Solutions. This position combines advanced supply chain consulting expertise with team management responsibilities, overseeing a team of SCM consultants. The role is responsible for delivering high-quality SAP supply chain solutions, driving team performance, and supporting the professional development of consultants.
This role also delivers expert-level functional support and issue resolution for the Supply Chain Module across a diverse customer base. Operating remotely, the Team Manager will also be responsible for maintaining high service standards, troubleshooting complex problems, and driving continuous improvement in SCM- related processes. This role demands strong analytical skills, cross functional collaboration and the ability to translate business requirements into effective SAP solutions within a fast paced, multi-customer environment.
Main Purpose of the Role

• Provide guidance, direction, and leadership to a group of consultants through direct management of 3-8 Consultants.
• Ensure delivery of Managed Services revenue and achievement of utilization and margin targets.
• Foster a unified practice, avoiding siloed teams, and promote best practice sharing and skills development.
• Continue to work directly with clients on Managed Services engagements, while focusing on leadership and strategic responsibilities.

Key Responsibilities
Team Leadership & Development

• Support the Managed Services SCM Team, ensuring each team member has a Personal Training Plan and access to mentoring and coaching.
• Identify and address technical and non-technical training needs, driving both depth and breadth of team capabilities.
• Recognize talent, manage performance, and handle disciplinary actions as needed.
• Support recruitment, selection, and onboarding of new team members, ensuring robust processes and alignment with company best practices.
• Deliver administrative line management tasks (e.g., holiday approval, sick leave) in line with company policies.

Consulting Delivery & Solution Design

• Provides day-to-day functional support for SAP SSM within a managed services framework. This includes resolving incidents and service requests, configuration changes, supporting end users and testing and deploying fixes or enhancements
• Delivers 2nd/3rd line advisory services to UK-based customers--many with global operations. This includes providing process improvements, guiding customers in best practice, evaluating change requests and acting as a trusted advisor.
• Actively engages with customers to understand business requirements and translates them into SAP solutions.
• Problem-solving; using own initiative to look for solutions and permanent fixes to recurring problems
• Collaborates with cross functional teams (SD, FI, ABAP, Basis) to troubleshoot and resolve complex issues
• Monitors SLAs and ensures timely resolution of tickets with high customer satisfaction.
• Manages own workload and tasks independently, maintaining high standards of quality, productivity, and utilization.
• Work with Service Delivery Managers to enhance customer relationships and ensure contracted services and deliverables are met.

Required Skills & Competencies

• Strong communication, influence, and leadership skills; able to inspire and act as a trusted advisor.
• Ability to make reliable decisions in complex environments and demonstrate gravitas and personal integrity.

• Commitment to continuous learning and sharing expertise within the organization.
• Minimum of 6 years hands on experience in SAP SCM processes; with a proven track record supporting and configuring core SCM processes
• Deep understanding of key SCM functions: Manufacturing, Procurement, Inventory Management, Quality Management, Warehouse Management,
• Practical experience in both SAP ECC and S/4HANA environments, with the ability to navigate and support each confidently, including Fiori.
• Cross functional knowledge across FICO/ SD
• Working knowledge of SCM-related IDocs, including setup, monitoring, and troubleshooting
• Takes ownership of SCM solutions from initial analysis and design through to implementation, testing, and support
• Able to explain proposed solutions clearly and logically to both technical SAP users and non-technical stakeholders
• Customer-facing troubleshooting and analysis skills, acting as a liaison between business users and technical teams
• Proven ability to work independently in a remote, fast paced environment
• Ability and willingness to learn new technologies and skills quickly

• Commitment to high-quality service delivery, consistently aiming for customer satisfaction and value creation

Experience & Qualifications

• 10+ years of professional experience in SAP environments, with at least 6 years in supply chain consulting.
• Cross-functional knowledge of logistics modules and experience with ECC WM and Basic EWM solutions.
• Experience in the life sciences or pharmaceutical industry is highly desirable.

General & Additional Information

• Career opportunities exist along multiple routes: leadership, product expertise, and project management.
• The role requires adherence to company policies and procedures, with empowerment to make decisions appropriate to the responsibilities outlined.
• NTT DATA is an equal opportunities employer. Special arrangements for the interview process can be provided upon request.
• Eligibility to work in the UK and willingness to undergo high-level security clearance are required.

Benefits:
Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2024 SAP Pinnacle Awards and the Top Employer Award 2024, we offer you the chance to make a significant impact while growing your career. Here, you'll work alongside industry experts on cutting-edge projects, contributing to transformative solutions for our clients. Interested in shaping the future with us? We'd love to hear from you.
We offer a range of benefits designed to support your well-being, career growth, and work-life balance:

• Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively.
• Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro-rated for part time employees), providing ample time for relaxation and rejuvenation.
• "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro-rated for part time employees)
• Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones.
• Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits.
• Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances.
• Health and Well-being: Prioritise your health with our comprehensive Private Medical Insurance plan. This coverage extends to you, with favourable rates available for family members at the L3 level and above. Additional benefits provided include: 24/7 helpline, 1-2-1 Lifestyle coaching, financial and legal support etc.
• Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity.
• Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options.
• Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.

Skills Required