Job Description

We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.


Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.


For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA


Overseeing SAP service delivery, stakeholder management, SLA compliance, and service risks. Leading, motivating, and developing the SAP support team, directly or indirectly, to build business capability and drive quality improvement. Managing service costs and improving productivity for complex customer contracts. Identifying and defining requirements for new services in collaboration with customers. Ensuring all services are professionally introduced and accepted into service. Driving continual improvement of Service Delivery standards and practices for customer contracts. Innovating and contributing to the broader service delivery community. Supporting proposal development and bid activities, especially in the gas and utilities sector. Managing SAP release cycles, including planning, coordination, and execution of releases across environments. Ensuring release governance, quality assurance, and compliance with change management protocols. Drive DevOps adoption in SAP landscapes, including automation and streamline release processes using CI/CD pipelines Understanding of various monitoring and testing tools

SAP Service Delivery Management Experience: In-depth knowledge of SAP landscapes, integration, migration, and cloud solutions. Experience managing large-scale SAP projects, including resource allocation and risk management.


Leadership: Proven ability to lead diverse teams, delegate tasks, and motivate team members. Problem-Solving: Exceptional analytical skills to diagnose issues and implement solutions. Communication: Strong verbal and written communication skills for engaging with clients and stakeholders. Customer Focus: Dedication to delivering superior service and building long-term client relationships.

Qualifications and Expertise:

Bachelor's degree in computer science, Information Systems, Business Administration, or related field. 10+ years of experience in SAP service delivery management or related roles. Strong understanding of SAP systems (e.g., S/4HANA, SAP BTP, SAP Ariba, SAP FSM, ECC6.0), with familiarity in other ERP systems as an advantage. Experience in Gas or Utility sector would be beneficial ITIL accreditation or equivalent, and SAP RUN methodology expertise.



We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.


You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/


We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.


Our fast-growing SAP practice is a dynamic and innovative environment where cutting-edge technology meets exceptional service delivery. As part of this thriving team, you'll contribute to transformative projects, leveraging the latest in SAP solutions & Gen AI to drive success for our global clients


You'll lead the SAP service delivery team to customers, ensuring contracted service commitments and continual service improvements.


Collaborate with internal and external suppliers in a unified service partnership for customers.


Work alongside diverse, skilled professionals (onshore/offshore) and stakeholders to ensure seamless service delivery.