Job Description

Copper Beech Cafe is a bright and modern cafe near to North Dulwich station, with inside and outside space. The cafe serves specialist coffee, smoothies, cakes, pastries, toasties and seasonal additions, all of which are prepared by staff.

Based on the JAGS Sports Club site, it functions as a cafe to the public during club hours and a sixth form cafe during term time/school hours. The team is hardworking, and many members of staff have been with us since our opening in 2017.

We have a current vacancy for a Saturday supervisor to lead our hardworking weekend team and support the Manager.

CBC rewards contracted employees with a competitive salary and fantastic benefits, including free membership to JAGS Sports Club, free lunches and training opportunities

Cafe Supervisor

14.02 per hour (including holiday pay)

JAGS Sports Club

Saturday 8am-4pm (or 7:30-3:30pm)

Starting September

Purpose of Job

The successful candidate will oversee the team when the Manager is not onsite and will be responsible for ensuring everyone is working as efficiently as possible to create the best experience for our customers, both in terms of service and product.

Day to Day Tasks

- Support the Manager in ensuring staff performance and excellent standards of drinks, food and customer service

- Lead by example with good practice

- Managing the delegation of staff on shift

- Set tasks for quieter periods

- Ensure excellent levels of food safety

Essential experience, qualities, and skills

- Barista trained

- Min. one year experience as a supervisor

- Min. one year experience of working in a cafe

- Excellent communication skills

- Time management skills

- Customer focused

- Ability to work well under pressure

- Confident and able to interact with people of all ages

- People-focused, interested in creating a positive environment for customers & team

- Proactive, with a strong work ethic and willingness to cover all bases

Desirable experience

- Level two Health and Safety certificate

Pay & Benefits

- 14.02 including 12% annual leave allowance

- Membership to JAGS Sports Club

The Role

- Assist the Manager in the day to day operation and service of CBC

- Supervise the weekend team and ensure the smooth running of the cafe when the Manager is not on site

- Determine the most efficient team format, allocating stations for members of staff and ensuring roles are adhered to

- Foster a united team, where everyone feels included, valued and informed

- Empower members of staff to take ownership of their work and be proactive

- Uphold standards of customer service and quality control, always seeing everything from a customer's perspective and encouraging the team to follow suit

- Deal with difficult situations as they arise, always working towards a positive solution whereby customers feel valued, happy and listened to

- Oversee standards of Food and Hygiene, ensuring that the cafe meets all the requirements to protect its five-star award. This includes making sure that all the fridge temperature checks and cleaning tasks are completed, that the kitchen and fridge are maintained to an excellent standard and that correct utensils are used according to allergen guidelines.

- Act as the main contact for suppliers and colleagues in absence of the Manager.

How to Apply

If you are interested in this role and have relevant experience, we'd love to hear from you! We welcome and encourage applications from underrepresented groups, especially from people from ethnic minority backgrounds and/or people with disabilities.

To apply, please send an email to Martha at manager@copperbeechcafe.com, including your CV and a cover letter, outlining your interest in the role and your most relevant experience.

Before submitting your application, please familiarise yourself with our cafe and the range of exhibitions and activities by visiting www.copperbeechcafe.com.

CBC is committed to the safeguarding and welfare of children and applicants must be willing to undergo child protection screening appropriate to this post, including checks with past employers, the Disclosure and Barring Service and overseas police check if necessary. Candidates from overseas must provide information about their past conduct, for example, by providing documents issued by overseas teaching authorities

Job Types: Part-time, Permanent

Pay: 14.04 per hour

Benefits:

Discounted or free food Employee discount Free fitness classes Free parking On-site gym Transport links
Work Location: In person

Expected start date: 01/09/2025