Job Description

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.

As a Savings Lead within our Retail Banking Solutions team, you will be responsible for the end-to-end management of our savings products, supporting both day-to-day performance and the strategic evolution of savings propositions.

This is a highly visible and collaborative role that will see you working closely with a wide range of stakeholders across the business, including Product, Risk & Compliance, Commercial and Engineering teams. You'll bring both strategic thinking and operational rigour, taking responsibility for P&L and 1LOD risk management.

If you're passionate about customer-centric innovation and want to be at the forefront of shaping one the UK's most recognised digital banking products, this is your opportunity.

Key Accountabilities:

Shaping the proposition

Work alongside the Head of the team to shape Starling's retail savings propositions Hands on support across the proposition development lifecycle from market research and scoping to design, development, and delivery

Delivering world-class customer experience

Work alongside Technology teams to ensure customer journeys deliver world-class customer experience Monitor operational performance and collaborate with relevant teams to help address any pain points, whilst driving continuous improvements

Defining success and measuring performance

Review existing and identify new success metrics to track performance across different areas, and work with finance and pricing teams to embed these Monitor these metrics regularly and report performance and insights to leadership teams

Collaboration and stakeholder management

Work cross-functionally with different teams to ensure smooth day-to-day management of existing savings products, as well as the delivery of new initiatives Create partnerships with internal stakeholders to influence decision making and achieve shared objectives.

Customer Advocacy

Act as the voice of the customer within the business, to ensure our savings propositions address the needs of customers Partner with Marketing teams to effectively promote our savings propositions to the right audiences

Regulatory Compliance & Risk Management

Work with risk and compliance teams to ensure our savings products align with regulations and Starling's risk appetite, whilst delivering good customer outcomes Manage emerging risks, proactively identify new ones, and deliver strategies to mitigate these

Requirements:

Product management experience with robust customer, commercial and regulatory focus Track record of delivering growth and launching new products Deep understanding of UK Savings market dynamics, including competition and regulations Analytical mindset with the ability to seek and interpret data to make informed decisions Customer orientation - excited and driven by the opportunity to develop solutions for retail customers, driven by a deep understanding of their needs Excellent stakeholder management and collaboration skills. Good interpersonal and communication skills Comfortable working across a variety of tasks and able to prioritise to ensure timely delivery at a high standard Thrives in a structured yet evolving environment where clear goals and collaboration are key

Benefits:

25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us:

You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.