Job Description

We're looking for an IT Support Technician to join our team in Helston. This role is ideal for someone with strong technical skills and a proactive approach to service delivery. You'll be responsible for managing tickets, stock, and hardware repairs while ensuring compliance with agreed processes and service levels.
Key Responsibilities

• Ticket Management: Handle and update tickets assigned to your Hub and surrounding spokes, maintaining service levels as per contract.
• Stock & Asset Management: Manage Hub stock, scanning kit in/out of locations, and maintain accurate asset records.
• Disposals: Oversee and process disposals through the Hub in line with contractual requirements.
• Hardware Repairs: Triage and repair in-warranty hardware, liaising with vendors for parts and returns.
• Locker Replenishment: Ensure lockers are replenished where required.
• Service Improvement: Identify potential issues and suggest improvements to your Team Leader.
• Compliance: Follow all agreed processes and procedures from the Authority

What We're Looking For

• SC Clearable (or willing to undergo clearance).
• Strong IT hardware knowledge and troubleshooting skills.
• Excellent organizational skills for managing tickets and stock.
• Ability to work independently and as part of a team.
• Must live within 20 miles of Helston TR12

Why Join Us?

• Competitive hourly rate of 18.87.
• Fixed-term contract from 1 December 2025 to 30 June 2026.
• Opportunity to work on secure, high-profile projects.
• Supportive team environment with room for growth.

Apply today and be part of a team that keeps IT services running smoothly!
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Ben Littlewood E-mail
ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organisations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organisations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis and Talent Solutions - creates substantially more value for candidates and clients across 8 countries and territories and has done so for 70 years.

Skills Required