Job Description

We're looking for a Scheduler (known locally as a Dispatcher) to join our Digital Solutions team based in Manchester.
Location: Salford Quays - hybrid role with remote working available
Hours: 40 hours per week
We are unable to offer certificates of sponsorship to any candidates in this role.
What will you be responsible for?
As a Scheduler, you'll be working within the Inspection, Maintenance and Testing team, supporting them in ensuring all SLA's are met and first fixes are achieved where possible.
Your day to day will include:

• Dispatching and co-ordinating all works for regional field staff, working to SLA's and ensuring a first time fix where possible.
• Responding to client raised issues and liaising with management and updating WFM tickets within the expected timeframes.
• Arrange access and liaise with SP's where required. Ensuring that all engineers dispatched to works are aware access restrictions, site safety requirements and potential hazards in order to prioritise their safety. No personnel to be dispatched to OOB's sites.
• Work with other regional dispatchers, sub-contractors, admin and the management team to ensure effective operation of IMT

contracts. * Site databases to be updated when required and in a timely manner; all inaccuracies to be reported for further investigation.
What are we looking for?
This role of Scheduler is great for you if:

• You have previous experience in a similar role where work is to be assigned to engineers either in a facilities management or telecoms environment
• You have an excellent knowledge of Microsoft Office and are computer literate
• You have a good eye for detail
• You have the ability to prioritise work load and work in a fast paced environment

Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.
We look forward to seeing your application to #joinkier

Skills Required