Job Description

About us:

QWM Group is growing and seeking a proactive Operations Scheduler/Planner to support and streamline our busy operations team.We're looking for a motivated, well-organised professional with strong communication, planning, and IT skills. Experience in scheduling, planning, or a customer-facing role--particularly within the waste, drainage, or transport sector--is a plus.

Key Duties Include:

Answering and responding to calls and emails promptly, delivering excellent customer service to both internal and external stakeholders. Planning daily schedules using our CRM system. Liaising with site operatives to allocate jobs. Managing inbound and outbound enquiries via telephone and email. Logging activities accurately in the company's CRM system. Scheduling jobs efficiently. General administration tasks. Processing invoices.

Qualities and Attributes (Advantageous):

Previous experience in customer service, inbound/outbound calls, and job booking/dispatching. Strong verbal communication skills. Experience in the waste, drainage, or transport sector. Self-motivated with the ability to work independently and as part of a team. Personable and presentable, with pride in representing both yourself and the company. Willingness to learn new skills and adapt to new responsibilities in line with company growth.

Benefits:

Salary sacrifice pension (5% employee / 3% employer). Training and development opportunities. Supportive, team-focused culture.

Experience (Advantageous):

Customer service/administration: 1 year Microsoft Office: 1 year Big Change CRM System: 1 year Planning or scheduling: 1 year
Job Types: Full-time, Permanent

Pay: 27,000.00-30,000.00 per year

Benefits:

Company pension Free parking On-site parking
Experience:

Scheduling jobs: 2 years (preferred) Big Change CRM System: 2 years (preferred) Administration: 2 years (preferred)
Work Location: In person