Job Description

Scheduler

Filta Group Ltd

Stratford Upon Avon

Full time permanent

Salary 26,000 + Benefits

At Filta, we have been at the forefront of innovation and technology in Fats, Oils, Grease (FOG) management for over 20 years.


As a national team of FOG management experts, we are the leading choice for commercial kitchen grease traps, grease removal units and biological drain treatment systems in the UK.


In addition to providing Filta's own leading-edge 'FOG Cyclone' technology we are also able to undertake maintenance on all and any type of grease trap, separator or grease control equipment regardless of manufacturer. We are committed to providing the highest quality environmental services to a wide range of commercial customers.





Like all business owners striving for a profit, we appreciate that our customers can't afford to have their kitchens out of action and therefore all of our services have been developed to ensure downtime is avoided at all costs.


We therefore operate emergency response within a fast paced and dynamic environment.

What does it entail?

This person will be responsible for job scheduling and operational coordination for the Seal team. This team involves high standards of service delivery and customer relations and also supports with SLA compliance, resource management and team performance.


You will be based in our Stratford Office, liaising with our customers and field technicians to ensure we book installations, pre-planned and reactive servicing work in advance, and attended within a timely manner. You will also be part of a busy team ensuring that all follow up work is completed (e.g, pre-booking permits etc). Working within a small customer contact centre environment with a team of schedulers Answering incoming calls and managing bookings with customers Ensuring optimum schedules for technicians - planning travel time, and any other factors which may impact on installations and servicing Resolving customer queries Supporting the service delivery and billing / finance teams providing MI and reports where necessary

What do we look for?

Experience within a compliance admin/scheduling/operational admin role essential Previous experience working within a fast-paced office environment Self-motivation Resilient and able to adapt Strong organisational skills Customer focused, enthusiastic and a confident communicator Excellent written and verbal skills Competent IT skills in particular Excel Great administrative and organisational ability Collaborative whilst able to work on your own unsupervised

What you will receive

Full / Formal Training Programme Company pension Cycle to work scheme Employee discount Life insurance On-site parking Referral programme * Wellness programme