Job Description

Scheduling Coordinator

Department: Scheduling & Course Operations

Reports to: Scheduling Manager

Location: Home?based (UK) with regular travel to Dartford Head Office

Working pattern: Full?time, Monday-Friday, with occasional weekend work as required

Salary: 26,000

About CST Training

CST Training is a UK-based provider of accredited programmes and short courses for the construction and built?environment sector. We deliver high?quality, compliant learning across online and on?site formats, partnering with employers and awarding bodies to help learners progress and organisations perform.

Role purpose

The Scheduling Coordinator supports the Scheduling Manager in planning and running our training programme while providing hands?on support to the Course Operations team. Initially, the role is a 50/50 split between scheduling and course operations, with the expectation that the scheduling proportion will increase as our programme scales.

Key responsibilities

Scheduling (c.50% initially)

Build and maintain course schedules, ensuring courses are resourced and viable. Support tutor allocation and cover, including first?line liaison with tutors and escalation to the Scheduling Manager as needed. Assist with venue sourcing and logistics for in?person delivery; coordinate remote delivery setup when applicable. Prepare and maintain accurate scheduling data in the CRM and spreadsheets to support planning and reporting. Follow established processes for course changes/cancellations; make recommendations and take decisions within agreed guardrails, escalating material impacts to the Scheduling Manager.

Course operations (c.50% initially)

Coordinate end?to?end course logistics (candidate communications, materials, deliveries/collections, hotel and venue bookings, resource ordering). Maintain strong relationships with candidates, tutors and awarding bodies to ensure a high?quality experience and compliance. Provide responsive customer service support and day?to?day problem solving for live courses. Keep course records up to date and accurate to support reporting and audit needs.

Collaboration

Work closely with Scheduling, Course Operations, Tutors, Customer Service and external venues/partners. Communicate clearly, manage expectations and keep stakeholders informed.

Skills, experience & attributes

As a dedicated and proactive team player, you should have at least 2 years of experience in a customer facing role Prior coordination experience in scheduling, operations, logistics or similar; direct training/course scheduling experience is advantageous. Excellent time management; calm under pressure; strong written and verbal communication. Highly organised, detail?driven and comfortable managing multiple tasks to deadlines. Tech?confident and data?accurate; able to maintain robust, accessible records. Relationship?builder with a problem?solving, flexible mindset. No industry?specific qualifications required, but industry related knowledge would be advantageous

Tools & systems

HubSpot CRM Google Sheets/Excel Google Workspace (Docs, Drive, Meet) databases and internal systems.

Location & working hours

Home?based with regular travel to the Dartford Head Office for team days, meetings and operational needs. Standard Monday-Friday; occasional weekends and overtime subject to business need.

Benefits

Full-time, permanent position with hybrid working options. Generous holiday allowance, contributory pension scheme. Varied role offering continuous professional development opportunities. Supportive and collaborative working environment. Performance recognition and ad hoc rewards, subject to company performance and at the discretion of the line manager.
Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Benefits:

Company pension Free parking On-site parking
Ability to commute/relocate:

London DA1 5FS: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Are you available immediately?
Work Location: Hybrid remote in London DA1 5FS