Job Description

Overall Purpose

As the Resourcing Manager, you will oversee day-to-day scheduling operations, ensuring that all shifts are filled, positions and team allocated, and completed efficiently. You will lead a team of x2Managers responsible for balancing workloads, managing challenging situations, and maintaining outstanding levels of customer service. Your focus will be on continuous improvement -- optimising scheduling processes, developing team capability, and driving performance against key service metrics.

Duties and Responsibilities

Work under pressure ensuring that all positions are filled and there are no gaps within the reception sites. There can be no exceptions. Understanding Deputy and how it operates. Monitoring Deputy to ensure all employees have signed in and signed out of Deputy on a daily basis. Call site and employees if they have not. Owning and taking full responsibility for the Sickness and Emergency mobile. This includes being available at 0600 every Morning, Monday - Friday. Ability to deal with short notice requests in regards to annual leave, sickness and lateness within scheduling. Designing and maintaining a robust workforce planning infrastructure for all seasons and volumes. Managing and leading a large team Lead on initial HR processes including, end of probation meetings, PDR's, advice & Counselling and investigations as well as minute taking Liaising with senior members of management in ensuring fully trained staff are available and on-site as cover Ability to confidently and clearly deal with difficult situations with internal stakeholders, ensuring everyone is aligned Ensure members of team are delivering exceptional customer service and this will entail going to visit them when on site. You will be highly organised, analytical and confident in decision-making Assertive, proactive and thrives under pressure This is more than just a scheduling role--it's a chance to grow, influence and make a real impact in a fast-paced, client-focused environment. Ensuring that the CST team are always correctly attired and project a professional image. Any other duties as deemed necessary to support the client, customer, colleagues and St James.

Knowledge and Skills

Proactive, organised, and comfortable in fast-paced operations Proven experience managing a scheduling, planning, or coordination team in a fast-paced environment. People-focused leader with a collaborative approach Confident using scheduling and workforce management systems. Customer-focused mindset with a drive for operational excellence. Effective communicator and problem solver with a collaborative approach. Excellent command of the English language, both verbal and written Exceptional attention to detail and delivery of exceptional standards Ability to multi-task Warm, friendly and approachable. * Ability to be discreet