Job Description

Location

Teazle Ground Court, Trowbridge



Salary

13,104 per annum (FTE 26,208 per annum)



Closing date

10/07/2025

Permanent, Part Time (20 hours per week)

Teazle Ground Court is a retirement living scheme consisting of 30 one bedroom self-contained flats. Situated half a mile from Trowbridge town centre, it is home to plenty of local shops and amenities.



We're now seeking a Scheme Manager to assist the Delivery Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment.



You will carry out well-being checks and respond to emerging changes in circumstances, identify and manage risk including safeguarding taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk. You will engage with older people and their families and support them to identify issues that are important to them and how they would like to progress them. Developing relationships with partner agencies that provide well-being opportunities, you will support customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers such as improved well-being, reduction in loneliness and dementia awareness.



You'll routinely carry out health & safety, fire safety and warden call system checks ensuring both compliance and achievement of consistently high service standards, and identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken and controls are in place to manage the risk.



Want to know what it's like to work for Stonewater?



https://www.youtube.com/watch?v=H_U9qbj1Urc

The ideal candidate:

Experience of working in a housing environment or recent demonstrable experience of frontline customer service. Good IT skills including Microsoft Office applications and a willingness and aptitude to learn our in-house systems. Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured. A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services. Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies etc. Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines. Delivers excellent customer service, including response and resolution of customer feedback and complaints with support from managers as required. Leasehold experience is desirable but not essential as full training will be provided.


Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.



Our mission is to provide quality homes and services for people whose needs are not met by the open market.



We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives.



We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.



Are you ready to

#DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

Documents
Scheme Coordinator JD.pdf



Our promise to you


At Stonewater we believe nothing is impossible. We're driven by our mission, vision and values and inspire others to always strive to succeed. This passion and determination is what sets us apart. We are proud to be a place where being individuals is embraced and recognised.


So, if you want to make a real difference to people's lives and want to have a stimulating and rewarding career, we would love to hear from you.


For more information, visit our website at www.stonewater.org/careers







Benefits


At Stonewater we offer excellent benefits which help make us a great place to work!*


A specialist shared-ownership product helping you into your own home
A retirement savings plan - up to 7% matched contribution rate
Life assurance - 3.5x contractual pay
Up to 10k interest-free loan for home work spaces
24/7 access to a totally confidential counselling helpline
Healthcare cash plan
Career development and progression opportunities
Holiday starting at 26 days
Deals and Discounts on shopping, travel, optical etc
Cycle to work scheme
Annual Company Day
Team building days
And much more...





Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.





These benefits may differ for zero hour contracts*