Job Description

DBE Services

supports over 350 schools across the north of England with capital, planned maintenance and emergency work to their buildings. We have a small, friendly team of dedicated staff who manage the annual servicing contracts for schools ensuing that qualified professionals carry out the servicing work and report as appropriate. The team also handle requests for repair work and quotes, ensuring that skilled and qualified contractors visit the school as soon as possible.

The main purpose of this role is support both the servicing and reactive aspects of the service. First and foremost you will be fully trained as a member of the reactive team and will work closely as part of that team to support schools and respond quickly to requests for assistance. As the role develops you may also support the manager responsible for administering the servicing contracts for schools.

This is a complex role and strong written and verbal communication is essential, as is the ability to solve problems both individually and as part of a team. It is essential that you have a good telephone manner and are accurate and efficient at processing and recording data. Record keeping is at the heart of our management systems so you will need to have a good command of written English and efficient computer keyboard skills. You will need be familiar with Word and Excel. Some knowledge and understanding of buildings is essential and experience of facilities management highly desirable.

Main tasks:

Answer in-coming calls and emails from schools with regards to Reactive Jobs, ensuring all relevant information is collected and recorded on the system. Dispatch contractors to undertake terms Reactive Jobs and liaise as appropriate with them over the work they are undertaking at schools Ensure good record keeping on the bespoke system, with everything logged and all entries kept up to date. Work closely with colleagues, schools and contractors to ensure job requests are actioned quickly and accurately and schools and contractors are kept well informed. Under the direction of the Deputy CEO, assist the management of the servicing contracts for all the schools and academies. Help to ensure that there are sufficient, qualified and checked contractors able to support the servicing work throughout the region and liaise with colleagues over the provision and performance of contractors. Liaise with servicing contractors to ensure they carry out the work in a timely and cost-effective way and that all documentation is processed efficiently. Work with colleagues to ensure that contractor invoices are efficiently processed and paid

Job Types:

Full-time Permanent

Salary:

24,200 per year

Benefits:

Casual dress

24 days annual leave (including 3 day shut-down at Christmas) and your birthday and all Bank Holidays.

Additional day annual leave for each full year of employment up to a total of 27 (plus birthday and Bank Holidays)

8% contribution to company pension

Free on-site parking

Sick pay

Schedule:

Monday to Thursday 9am-5pm; Friday 9am-4:30pm Role to be fully office-based at Blackburn, BB1 2QE.

Education:

5 GCSEs or equivalent - including at least a grade 4 or C in maths and English (required)

Experience:

Administrative: 2 years (required)

Understanding of buildings (required)

Facilities Management experience (highly desirable)

Computer literate

Good decision-making skills

Ability to work under pressure

Job Types: Full-time, Permanent

Pay: From 24,200.00 per year

Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday
Education:

GCSE or equivalent (preferred)
Work Location: In person

Reference ID: DBE/SBAO/1