Job Description

Location: Kings Hill, Kent
Salary/package: 25,500 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
Join EIS, part of Cantium Business Solutions and play a key role in keeping schools connected and learning running smoothly. This is an exciting opportunity for a tech-savvy problem solver to support educational environments with hands on IT solutions while working within a trusted, customer led organisation known for its innovation and service excellence.
Who we are
EiS, part of Commercial Services Group (CSG) is a leading digital services provider specialising in delivering innovative IT and digital transformation solutions, particularly in the education and public sectors. Our focus is on helping clients adapt and succeed through cutting-edge technologies, deep expertise and a commitment to reinvesting in frontline services.
Why this role matters
The Schools IT Technician plays a vital role in ensuring schools, academies and clients of EIS have reliable, secure and effective IT systems that support teaching and learning. The role provides expert technical support across networks, devices and classroom technology, helping schools adopt best practice and mitigate IT risks. It's key to maintaining smooth daily operations and enabling a safe, technology driven education environment.
What you'll be doing

• Provide professional IT support and advice to schools, academies and clients, resolving a wide range of technical issues.
• Troubleshoot and resolve complex incidents, sharing technical solutions with colleagues.
• Act on behalf of customers with third-party providers to ensure service delivery meets expectations.
• Recommend service improvements and contribute to the continuous development of support functions.
• Provide remote technical assistance when not on-site, ensuring prompt and accurate resolution of issues.
• Advise on new IT solutions, services and equipment in line with Cantium Business Solutions offerings.

What we're looking for

• Experience supporting and troubleshooting networks, Windows Servers and user devices.
• Knowledge of classroom technology, including smartboards, projectors and visualisers.
• Strong problem-solving skills with the ability to prioritise under pressure.
• Experience supporting and troubleshooting Microsoft Technologies ie, Office365, Azure and InTune.
• Self-motivated and proactive with a customer focused mindset.
• A Full UK Driving Licence, access to own vehicle and holds valid insurance for business use.

What you'll get in return

• Salary of 25,500 per annum
• 25 days annual leave
• Life assurance cover
• Pension scheme with 4% employer contribution
• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
• Volunteer days and access to a comprehensive wellbeing programme
• Tailored learning and development support with real opportunities to progress

Why CSG?
Commercial Services Group (CSG) is the UK's largest local authority-owned trading company (LATCO), generating over 800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.
We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.
CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over 77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.
We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Commercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce.

Skills Required