Job Description

It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
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Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together?
The Operational Care Manager, Finance is responsible for ensuring SLA's are met for all work that comes in from the customer care team as per the standard operating procedures. This role is responsible for the direct line management of a team of approximately 4-5 colleagues.The role holder allocates the daily workload to ensure all tasks are carried out and acts as an escalation point for any issues, disputes or queries.
How you create impact

• Manage the Operational Import Finance team
• Monitoring and resolution of open files in FSL and Management of month end processes
• Ensure financial processes including FSL guidelines are strictly adhered to including accurate coding and correct sign-off levels
• Manage interfaces and information / knowledge exchange
• Contribute as process owner to continuous improvements of processes and controls for lean and cost-efficient processes
• Analysis of financial reports to establish root cause and corrective action
• Reviewing of operational procedures, identifying opportunities for improvement, and promoting continuous improvement within the team
• Monitoring of monthly Seafreight KPI's to ensure the agreed service level is maintained and where necessary corrective actions are implemented

What we would like you to bring

• Ability to present and communicate effectively
• Excellent organisational skills and strong interpersonal skills
• Good team player with the ability to monitor and motivate the team
• Continuous improvement mind-set and drive towards operational excellence
• Ability to work under pressure and on own initiative

What's in it for you
If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Skills Required