Job Description

JOB DESCRIPTION

Job Title Seasonal Customer Services Advisor

Reports to Customer Services Manager

Location Monday & Friday WFH / Tues - Thur Bath HQ

Contract Fixed Term Contract 1 September 2025 to 30 January 2026

Monday to Friday 0900 to 1800 with a 60-minute unpaid break

Company Background

Established in 1974, Graham & Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You'll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.

We pride ourselves on having a colourful vibrant community where everyone feels part of the family. Whether that's friends, family, colleagues, customers, makers or furry friends. We're only as good as the team that forms us, which is why we're always on the hunt for exceptional people to be a part of our special culture.

Job Purpose

It will be your job to provide and maintain an excellent customer service experience whilst taking G&G customers through any amendments or queries that they may have relating to their orders and ensuring all new orders are processed in line with the company's defined standards.

Key Responsibilities

Answer all incoming customer service calls and emails as a priority To ensure that all customer queries are resolved as quickly & efficiently and to minimise the number of issues being escalated to Manager Creating and processing new and existing orders from customers over the telephone and via email Help other customer service advisors with critical customer issues Process all the swatches / catalogue requests along with the rest of the CS team Continually seek customer service feedback and share with the Customer Services Manager to improve agent customer care standards Any other ad-hoc tasks as requested by the management from time to time
This is a summary of the role, and the Customer Services Advisor is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

Person specification

Independent, organised, meticulous, and process orientated Excellent verbal and written communication skills Strong Customer Service Focus Excellent Telephone Manner High attention to detail Ability to learn new processes quickly Strong knowledge of Microsoft Office (Excel and Word) Expert user in call centre technologies and MI tools - (knowledge and experience of MS Navision ideal but not essential) Excellent written and oral English language skills Approachable, empathetic and considerate Previous experience working within the Retail Industry preferable

Benefits

Generous holiday allowance Discretionary bonus scheme Generous company discount A small, friendly close-knit team Company socials
Job Types: Full-time, Fixed term contract
Contract length: 5 months

Benefits:

Casual dress Cycle to work scheme Employee discount Sick pay
Work Location: In person

Expected start date: 01/09/2025