Job Description

Join our Passenger Services Team at Newcastle International Airport!

About Your Airport

Newcastle is a multi-award winning Airport that proudly connects the North East region to the world.


The Airport is on track to welcome 5.4 million passengers in 2025 and thanks to its strong portfolio of 16 airline partners, passengers can choose from over 80 direct destinations and more than 300 onward connections worldwide.


It makes a vital contribution to the regional economy, generating more than 1bn in GVA each year and around 3,200 people are employed on the Airport site. More than 17,000 jobs are supported through the business' supply chain.


The Airport's commitment to delivering a world-class customer experience has earned international recognition.


It was named the 'Overall Winner' at the Routes World Awards 2024, marking the first time a UK Airport achieved this prestigious accolade.


The Airport was also recognised as 'Best Airport in Europe', in the 2 to 5 million passenger category, at the ASQ Awards for providing exceptional customer service and 'UK and Ireland Airport of the Year' at the 2024 Travel Industry Awards.


Airline partners continue to invest in its growth and easyJet will open a new three-aircraft base in March 2026, adding 11 new destinations, while Ryanair will base a third aircraft in winter 2025/26, launching five new winter routes.


Committed to a sustainable future, the Airport is on track to achieve Net Zero Carbon status by the year 2035 and has been recognised as a 'sustainability sector leader'.


The business has its own solar farm that can provide 100% of its electricity on a sunny day and it is making significant investments to transition its vehicle fleet to electric models.


Over recent years more than 46,000 trees have been planted on Airport-owned land to support its carbon offset activities and enhance biodiversity.


The Airport proudly celebrated its 90th anniversary in 2025.

About the role

A number of opportunities have arisen for Seasonal Passenger Services Operatives within our busy and diverse Passenger Services Department.


You'll take the wheel airside, operating coaches and ambulifts to get customers safely to and from the aircraft.


You will be key in the delivery of terminal operations providing critical services to our passengers and business partners, including providing assistance to passengers who require additional support, the management of the baggage belt system to ensure the continuous operation and transporting passengers by our unique electric fleet from the terminal to their aircraft. Your role will be to help passengers with reduced mobility and hidden disabilities from check-in to boarding.


No experience, no problem as a full training program will be provided over a number of weeks to the successful staff members giving them full oversight of their role.

A full driving license is essential for this role.

This role has the opportunity for progression within the airport teams providing a good base for development of aviation experience.


A day in the life of responsibilities:

Driving of airfield coaches as required, to enable the safe and efficient delivery of a cost-effective service, which provides the highest standard of customer care. Providing assistance to passengers living with reduced mobility or disabilities. Understanding and assisting with baggage belt system operations, including clearing baggage blockages. Working on our Front of House desk, facilitating the full meet and greet process. Assisting on Ambulift vehicles including driving the passenger coach to and from aircraft (Full Training Provided). Communicating with passengers departing and arriving ensuring they have a positive customer service experience. Work with our business partners to provide a great customer journey.
Reporting to the Passenger Services Duty Manager you will be accountable for the delivery of safe, secure, and customer focused coaching and assistance services to customers.

What do the shifts look like?

The contract will be for a minimum of 25 hours, the service may require flexibility due to service delivery needs as our operations offers a 24-7, 365-day service.


Shifts are likely to include a mix of early morning starts and night shifts, with some shifts starting before or finishing after public transport hours. Therefore, applicants without regular access to a vehicle or other means of transport should consider this carefully.

Essential Requirements

All applicants need to hold a full UK driving licence (Additional PCV holder licences will be required to operate larger airport vehicles) and have access to a vehicle.

Why come onboard?

Free on-site car parking whilst at work Reduced parking charges Park & Fly Access to contributory pension scheme Access to World Duty Free On-site occupational health support On-site physiotherapist Employee assistance programme support Subsidised private healthcare This post requires access through the Critical Part at the Airport and therefore in line with Department for Transport regulations; you will be required to demonstrate during the recruitment process, that you have no relevant criminal record.

Newcastle International Airport Limited promotes the equality of opportunity.


Being part of the Disability Confident Commitment means that we want to ensure all our organisational policies and processes are accessible and inclusive to everyone. This includes our recruitment strategies, and we welcome applications from all prospective candidates.

Key Dates:

Should you be successful, you must be free to commence training on either 16th February or 2nd March 2026.