Job Description

Description

Diversity matters

We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.




We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.




The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

The role

In this role you'll be responsible for making the store look beautiful and keeping on top of standards as we enter our busiest time of year. You'll manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. The role involves daily manual handling and moving of product and equipment across floors.



You'll also need to:



Assist with deliveries Be responsible for stock room standards Keep on top of health and safety and cleanliness Merchandising for sales Be available for a wide variety of hours as we are a 24 hour operation over Christmas!


You'll also be expected to assist customers where needed-using your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills.

Key Information

Hours available:

12 - 20 hours per week

Application Deadline:

13th October 2025

Recruitment Evening:

Sunday 19th October

Training:

Week commencing 3rd November 2025

Start Date/ End Date:

31st October 2025- 4th January 2026

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

Maintain a clean, tidy, and visually appealing shop floor. Actively control store costs, such as product waste, to help meet the shop's budget. Greet customers warmly and create a welcoming store environment. Daily manual handling Checking off and putting away deliveries Adaptable to the needs of the store Able to multi task and ensure that all areas of the store are kept well stocked Role involves much physicality


Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations. Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples. Assist in hosting in-store events, providing a memorable and inclusive experience for customers. Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals. Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from. Participate in ongoing training and development to enhance product knowledge and customer service skills. Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience. Work on in-store and external events to leave lasting impressions on customers.

Skills and Experience

Customer Experience

: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork

: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication

: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful.. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.

Benefits

Holiday allowance 50% discount on Lush products and spa treatments Profit-based bonus Complimentary spa treatment
Pension scheme Paid day off for your birthday Cycle to work scheme Discounted rail and bus season tickets Employee assistance programme 6 months of full pay for parental leave (primary caregiver must qualify for SMP) Flexible working Tailored gender affirming care
qualifying period/hours required


We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice here.

About Lush

Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.

Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold 'naked' to the customer without any packaging.



We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of!



Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.