Job Description

Overview

We are seeking dedicated and enthusiastic Waiting Staff to join our vibrant team in a fast-paced Full-Service Hotel environment. As Waiting Staff, you will play a crucial role in providing exceptional customer service, ensuring that our guests have a memorable festive experience. Your responsibilities will encompass customer service, face to face interactions, serving food as part of the banquet service team, bar service, and maintaining a clean and organised front-of-house and back-of-house.

Duties

Greet and seat guests promptly upon arrival, providing a warm welcome and information about the event and running order. Follow the 5 / 10 Rule for all guest encounters. Take accurate drink orders using the Zonal POS system. Reconcile all payments to the penny, and excellent cash handling skills. Serve food and beverages efficiently, ensuring that all items are presented beautifully and meet specification. Assist in food preparation as needed, adhering to dish specifications and maintaining high standards of hygiene. Upsell larger and premium line beverages to enhance the guest experience while maximising revenue opportunities. Manage time effectively to ensure timely service during busy periods. Maintain cleanliness of tables, function rooms and service stations throughout the shift. Collaborate with kitchen staff to ensure smooth communication regarding orders and special requests. Handle guest inquiries and complaints professionally, striving for resolution to ensure satisfaction and elevating to leadership team where required.

Skills

Strong understanding of food safety practices to maintain a safe dining environment. Basic maths skills for handling transactions accurately and efficiently. Experience in a bar or hospitality setting is advantageous but not essential. Excellent time management skills to balance multiple tasks during peak service times. Ability to work collaboratively within a team while also being self-motivated when required. Take immense pride in the hotel and service standards so the very best can be experienced by our guests. Knowledge of cocktails is beneficial for assisting in bar tasks. Strong communication skills to engage with guests effectively and provide outstanding service.

Availability

We require candidates to be fully available for the following key dates for our Holiday Season Dates.

28th November

29th November

2nd December

3rd December

5th December

6th December

7th December

12th December

13th December

19th December

20th December

24th December

25th December

26th December

31st December

All applicants must be able to demonstrate fast adaptiveness as working between Bar, food service, floor clearing including food, waste, and glass clearing will be a daily challenge for the team. Party Night shifts (Fridays and Saturdays) will run from 5 PM to 2 AM.

Job Types: Fixed term contract, Zero hours contract
Contract length: 1 month

Pay: Up to 12.21 per hour

Benefits:

Canteen Discounted or free food Employee discount Free parking Gym membership On-site gym On-site parking
Experience:

Hospitality: 1 year (preferred) Bartending: 1 year (preferred)
Work Location: In person