Job Description

Working as first point of contact on behalf of the Respiratory NIV and Asthma nursing team and the Trust and deal effectively and courteously with all enquiries from GPs, patients and other departments, under the leadership and guidance of a senior medical secretary. The successful applicant will be able to effectively prioritise their workload working on their own initiative as well as part of a team to access all enquiries, deal with these effectively and proactively to ensure a safe and smooth pathway for all our patients.
Main duties of the job
Complete audio clinical letters and other correspondence asrequired by the senior nurses and their teams within agreed timeframes. Proactively take forward any instructions from the medical team, including collating and sending equipment where appropriate, making follow up and new appointments. Monitor and ensure clinics are always fully utilised and cached up fully. The regular use of multiple IT systems including EPR, PAS, Sunrise and EDNs on a daily basis plus regular review of the team's PTL for validation and new and follow up appointments.
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country.
Details
Date posted
02 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
344-0461QEH
Job locations
QEQM
ST PETERS ROAD
MARGATE
CT9 4AN
Job description
Job responsibilities
Please scroll down to view the and Person Specification found under 'Supporting Documents'. Job description
Job responsibilities
Please scroll down to view the and Person Specification found under 'Supporting Documents'.
Person Specification
Skills
Essential

• Experience of working for and within a team
• Contributing to the design and development of standard reports
• Able to prioritise workload and meet deadlines and use own initiative
• Able to communicate with, co-ordinate and liaise with a multidisciplinary team
• Able to make judgements involving a range of facts, that require analysis
• Able to remain calm in a busy environment whilst working under pressure.
• Able to communicate routine information but understanding barriers to communication and imparting occasional sensitive information
• Basic Excel - application of basic formulas and exception reporting

Desirable

• Previous experience of NHS Skills in NHS computer software
• Audio typing, 50 wpm minimum

Knowledge
Essential

• Knowledge of a range of office work procedures and practice the majority of which is non routine

Desirable

• Medical terminology

Person Specification
Skills
Essential

• Experience of working for and within a team
• Contributing to the design and development of standard reports
• Able to prioritise workload and meet deadlines and use own initiative
• Able to communicate with, co-ordinate and liaise with a multidisciplinary team
• Able to make judgements involving a range of facts, that require analysis
• Able to remain calm in a busy environment whilst working under pressure.
• Able to communicate routine information but understanding barriers to communication and imparting occasional sensitive information
• Basic Excel - application of basic formulas and exception reporting

Desirable

• Previous experience of NHS Skills in NHS computer software
• Audio typing, 50 wpm minimum

Knowledge
Essential

• Knowledge of a range of office work procedures and practice the majority of which is non routine

Desirable

• Medical terminology

Skills Required