Job Description

Contract: Key Account Network

Location: Cardiff

(and surrounding areas)

Hours of work: 40

Contract Type: Permanent

We are seeking a proactive and people-focused Sector Supervisor to lead and support front-line Placemakers across our UK sector. This role is central to ensuring consistent, high-quality service delivery across all self-delivered activities.

Working alongside account management teams and the OSC job management function, you will help maintain performance in line with contractual SLAs and KPIs.

As Sector Supervisor, you will be responsible for the day-to-day leadership and development of front-line teams, ensuring that colleagues are engaged, trained, and supported to deliver exceptional service.

You will play an active role in operational oversight, compliance, recruitment, and performance management, maintaining standards, fostering strong client relationships, and driving operational excellence.

Key Responsibilities

Provide direct line management and ongoing support to front-line Placemakers. Conduct regular planned visits to team members, ensuring each is seen at least every six weeks. Support the Sector Manager with recruitment, vetting, and onboarding, ensuring full compliance and timely vacancy coverage. Ensure all colleagues follow company policies, procedures, and client security requirements. Maintain positive relationships with clients and stakeholders, promoting a culture of professionalism and service excellence. Oversee site standards, including audits, stock control, and storage compliance. Ensure completion of all mandatory training and maintain accurate records in line with company requirements. Manage use of time and attendance systems, payroll accuracy, and holiday or absence cover. Lead and motivate your team to promote high morale, engagement, and performance. Address absence and performance issues in line with company policy.

Professional and Personal Competencies/Qualifications

Proven experience in team supervision or site management, ideally within a multi-site or service delivery environment. Experience in recruitment, induction, and training of front-line staff. Excellent communication and people management skills with the ability to engage and motivate teams. Strong organisational and problem-solving skills, able to manage competing priorities effectively. Customer-focused with the ability to manage client expectations and maintain strong working relationships. Flexible, adaptable, and proactive with a commitment to continuous improvement. Professional and confident, with a collaborative approach to leadership.

Full UK driving licence (required for this role).

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.




Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.




We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace




ISS is proud to be a diverse and inclusive employer.




ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.




We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.




Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.




If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com




If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace







To find out more about what we do - https://www.uk.issworld.com/