Job Description

Congleton


Conveyancing


Full Time








Calling all Law Graduates!!!!


We have an exciting new opportunity to kick start your legal career with Poole Alcock Solicitors!

Please note that this is an office based position based at our Congleton office in Cheshire.

Are you a recent law graduate with a 2:1 degree, eager to gain valuable experience and start your legal career?


We are seeking a Secured Lending Case Handler to join our professional and hardworking team.


In this role, you will manage a caseload of remortgage files, ensuring each case progresses smoothly and efficiently. You will handle legal and administrative tasks with precision, meeting deadlines and maintaining the highest standards of service.


This is an excellent opportunity to gain hands-on experience, learn from a knowledgeable team, and build the foundations for a rewarding career.


You will work in an organised, proactive, and timely manner, delivering exceptional service in line with lender requirements, personal KPIs, and our firm's 'Committed to Excellence' pledge.


This role will be based out of Poole Alcock's Congleton office in Cheshire.


The closing date for applying to this role is Wednesday 10th December. Interview's will be held on Tuesday 16th December at our Northwich office.


Responsibilities

Key Competencies

Strong customer service focus Confident telephone manner Ability to produce work with high levels of accuracy Enthusiasm and positivity Self-motivation to meet and exceed given targets Professional personal presentation Information management skills Excellent research and writing skills Organised - with the ability to manage multiple tasks and meet deadlines Attention to detail Reliability Ability to work unsupervised as well as part of a team Excellent verbal and written communication Time keeping Experience

Key Accountabilities:

Casework:-

Completing comprehensive reviews of title documents and supporting documents in line with workflow checklist Ensuring compliance with all mortgage conditions, and specific lender instructions Obtaining redemption statements and letters of non-crystallisation from existing lenders Ensuring proper and careful financial management of the file, including the preparation of accurate completion statements Ensuring cross referral of work within the firm where necessary and/or appropriate Drafting legal documents in relation to real estate matters Drafting emails, letters and other communication regarding property transactions Preparing documents for submission to Companies House and the Land Registry

Compliance

:-


Carrying out all required client due diligence in relation to the borrowers, properties and AML procedures

Client and Third Party Communication:-

To make outbound calls to borrowers, brokers and any other parties to ensure that all parties are updated on progress, and to clarify any further requirements To ensure that inbound calls (internal and external) are answered promptly (preferably within three rings) and professionally To answer inbound telephone calls, assisting the caller and promptly directing them to another member of the team if appropriate To co-ordinate a high volume of calls during peak periods, prioritising work and situations Communicate with clients and third parties to ensure the delivery of excellent customer service to all clients including good communication, timely response to correspondence and proactive management of client work.

Administration:-

Managing the administrative aspects of property transactions, including maintaining case files, and ensuring timelines are met. Ensuring all parties are compliant with legal requirements. Managing case records, filing and organising legal documents. To provide general administrative support to colleagues where needed including reception cover To prepare correspondence and documents where appropriate To ensure that client files, both paper and electronic, are organised and stored correctly and securely Ensure that files are kept out of public view (i.e. not left in reception or other client areas) and that window blinds are closed during office closing so that client files are not on view

Legal Research:-

Conduct legal research on property law. Research relevant case law and regulations that may impact property transactions

Other:-

Ensure personal and team compliance with professional conduct rules and internal policies and procedures. Ensure management of files in a professional manner at all times consistent with any SLAs agreed with referrers of work To ensure both you and the team are proficient in the effective use of the practice and case management system and any other technologies implemented to deliver personal and firm objectives. Ensure the integrity of data for contacts, clients and matters which your team work on. Benefits include:

Additional Leave

Enhanced Maternity Leave (subject to qualifying conditions)

Company Pension Contribution

Heath Care Cash Plan

Competitive Salary

How to apply

By email

Please email your CV, application form and separable monitoring form to careers@poolealcock.co.uk .