Job Description

Falck Fire Services UK is recruiting for a Security Gatehouse Supervisor role for our Security contract in Sunderland.

About the job

Responsible for supervising all aspects of site gatehouse and security operations including patrol and mobile patrol duties at our Client premises.

Conduct & Supervise security gatehouse duties, controlling traffic and personnel entering and leaving site during normal work activities and in the event of emergency conditions. Point of Contact at Site for Client and Falck Team Leaders and Manager Carry out weighbridge duties, including maintaining accurate records. Participate in required Emergency Response Team (ERT) Functions such as support with roll calls during emergency activations. Opening of emergency access gates Closure of barriers and barrier gates Support AESC staff with roll calls in the event for fire/emergency Building evacuations (if requested) Facilitate Blue light services whilst they are on site Co-ordinate site access for blue light services Support the AESC Site Main Controller (SIC) Support the AESC Roll Call Co-ordinator (RCC) Monitor Alarm panels (fire) during incidents Act as "runners" during incidents Control of staff and contractors during ERT incidents Carry out routine patrols and investigation of security detection activations using CCTV and physical observations in line with GDPR rules. Assisting with rostering and arranging cover. Control of staff and contractors during normal operations Direct staff and/or visitors to specific areas and accompany them if required Monitor site turnstiles Report incidents when observed and participate in investigations (as required) Facilitate and operate the booking in and out of tankers, vehicles and cranes etc on to the main site Control activities on the main car parking areas to ensure security and safety for users Control of vehicles and vehicular access during normal and abnormal operations. Carry out site inductions for visitors, starters, interviewees etc Support random drug & alcohol testing (as required) Conduct random/prescribed car searches (as required) Enforce site bans/barring for ex-employees/contractors (as required) Presenting a smart, alert, visible and commanding security presence at all times, at the premises of our clients. Greeting, assisting, and directing members of the public visiting the premises of our clients. Conducting shift handover procedures at the start and end of each shift to ensure all matters of concern or note occurring during a shift are passed on for the purposes of service and incident management continuity. Writing complete and accurate handover and incident reports and taking appropriate action as required on all reports passed to the employee at the commencement or during a duty shift. Update Sirte Procedures as and when required. Ensuring the safety and security of our client's buildings and assets by carrying out all duties in adherence with the Site Assignment Instructions. Working as part of a team to provide Conflict Resolution assistance at client premises where there is a potential for conflict.
About you

Skills/Qualifications

Valid SIA Licence (Essential) Supervisory Experience (Desirable) Driving Licence and vehicle access. (Essential) Required to complete health surveillance. Required to go through BS7858 screening and vetting process. Fully Comprehensive 5 year work/education history; including full company names, addresses and landline contact numbers for the vetting process. Excellent interpersonal, communication and customer service skills with the ability to communicate effectively with staff and external customers. Computer literate, with keyboard skills and experience of word processing, (Microsoft Word) Reliable with excellent time-management skills Available to travel to 2 cover other sites in the region if required. Security systems knowledge. Telephone/switchboard skills. First Aid Training would be an advantage. High degree of flexibility when required.
About us

What Falck Fire Services UK Can Offer You:

Competitive hourly rate of 13.28 4 on 4 off rolling shift pattern (2 days,2 nights) Access to Westfield Health Cash Plan (Deductions from your payroll) Enrollment in the Government Auto-Enrolment Pension (after 3 months) Access to Free Employee Assistance Programme Generous Holiday Entitlement of 235.2hrs per holiday year (Jan-Dec) Possible Opportunities for Overtime (if available) Access to Falck Benefit Hub (Online Discount Site) Life Assurance Cover (After 6 months) Additional overtime is available across our Teesside Sites. The rates of pay for Security Officers are 11.90 per hour for Wilton and Billingham sites, and 12.34 per hour for the Weighbridge site. Overtime at Teesside is voluntary and non-contractual. The AESC site will remain your priority, and the team at AESC are expected to manage holiday and sickness cover amongst themselves.
Contact

Recruitment Process.

Please submit your CV to People.Culture@Falck.com and advise which role you are applying for.

If you are successful at stage 1 of the process, you will be required to attend a health surveillance medical (Date TBC). There will be limited flexibility with the interview dates.

The application deadline is 16 December 2025.

Falck Fire Services UK is an equal opportunities employer.

Job Types: Full-time, Permanent

Pay: 13.28 per hour

Expected hours: 42 per week

Benefits:

Cycle to work scheme Health & wellbeing programme Life insurance On-site parking
Work Location: In person