Job Description

Purpose of the Role

To assist with the smooth running of the shopping centre and assist with all emergency situations when they occur. This includes patrolling the shopping centre, car park and adjacent areas, handling customer enquiries and customer concerns. Being a visible presence and assisting with any issues within the shopping centre.

Key Responsibilities

To work the hours and shifts in accordance with the conditions of employment.


To comply fully with the Health and Safety Policy of the centre.


To comply with their individual responsibilities, to ensure that the requirements of the Regulatory Reform (Fire


Safety) Order are complied with in line with company policy and procedures. To ensure the rules and regulations of the centre are complied with at all atimes.


Ensure that all incidents are recorded in the correct manner.


Ensure contractors arriving on site adhere fully to the requirements of the site Health and Safety Contractor


Ensure the centre is a safe and pleasant environment.


Be aware of and abide by all rules, terms and conditions of the company.


To respond to enquiries from the public and respond as per Customer Service Training / expectation


Officers must hold a valud SIA Guarding/Door Supervisor licence.

Skills, Knowledge and Experience

Experience within the security industry.


Ability to communicate effectively.


Able to prioritise and work effectively unsupervised.


Good Timekeeping and reliability.


Well presented with good standards of personal hygiene.


Basic Health and Safety knowledge.


SIA Guarding/Door Supervisor licence.


Working Hours - 48 hours per week


Salary - 12.36/hr



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Please see our Benefits Booklet for more information.