Job Description

Location: London / South East
Working days Monday to Sunday: as and when required 12 hours Various Nights days and Weekends
Overall purpose of the role:

• Always arrive for shift on time.
• Access Control Duties.
• Book on duty using the automated system as per section TBC on the contract AI's.
• Provide full handover at end of shift
• Follow the directions of the Security Manager and Account Management Team.
• Wear the correct uniform for the duties in the correct way
• Ensure you have your valid SIA License and valid Company ID on display whilst on duty.
• Take the break for the prescribed time and no longer
• Only smoke in designated smoking areas and NEVER on duty while on post.
• Do not chew gum, eat or drink on post, use personal telephone or lean on buildings
• Maintain high level of discipline, this includes excellent appearance, excellent timekeeping, excellent attendance and professional conduct at all times.
• Able to work as part of a team to deliver the best possible level of service
• Able to contribute with any level of ideas that may improve the level of service.
• Has high level of customer services skills
• Has excellent written and verbal communication skills
• Have excellent telephone manners and face-to-face customer care duties.
• Has the ability to work in a highly demanding Security Control Room.
• Assists occupiers, contractors, visitors with enquiries
• Keys distribution management
• Maintain radio communications open at all times

• Assisting with department administrative duties using MS Office suite.
• Incident team role - evacuation management duties
• Report writing following security investigations.
• Front of House physical access control support.
• Telephone and face-to-face customer care duties.
• Building and perimeter patrolling duties.

• Follow designated communications protocols
• Carry out patrols and investigations as required
• Report and maintain a written record of all faults / incidents
• Ask for advice from the Site Security Manager or Account Management Team when uncertain
• Have a working knowledge of the Assignment Instructions
• Follow emergency procedures as required
• Ensure personal and public safety in the carrying out of duties
• To carry out reception duties when required
• Check your duty roster every time you are on shift.

Ensure the safety of contractors, staff and couriers who require access to the loading bay.
Essential

• Current valid SIA license
• CCTV (Desirable)
• Knowledge of AIs
• Customer Focus

About You
About Us
Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.
We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.
Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.