Job Description

Description

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LOCATION: Guildhall Shopping Centre

PAY RATE: 13.85 per hour

SHIFT PATTERN: 4 on 4 off, 12 hour shifts (to include weekends & bank holidays), 42 hours per week

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at

recruitment@abm.com. We're here to help!


ROLE OVERVIEW AND PURPOSE


This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors of the site.


KEY RESPONSIBILITIES

Readily interact with all visitors/tenants, delivering first class customer focused service Carry out regular patrols of the centre as detailed in the site assignment Instructions. Complete any routine testing of health and safety equipment, or site systems. CCTV monitoring Continuously look for opportunities to be of assistance to visitors of the shopping centre, proactively helping wherever an opportunity arises. Ensuring all incidents are managed in accordance with site policies and procedures. Record/log all non-conformances and emergencies with the appropriate control room operatives. Good communication skills, with the ability to liaise with colleagues, retailers, management, and the police. Deal efficiently and effectively with all emergencies, ensuring the Centre team always kept fully informed. Control the access/egress of contractors, visitors on site. Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices. Maintain vigilance and highlight/manage unauthorised access of banned individuals. Ensure radio procedures are always adhered to. Undertake any other reasonable duties as required to meet the needs of the business or as requested by your line manager. Patience and the ability to remain calm in stressful situations. Ensure a timely response to all security issues and events. Complete all training requirements as requested by line manager. Be flexible to cover additional shifts, for absence/annual leave/training. Liaise closely with the housekeeping team, delivering one service and highlight opportunities in working as one team.

REQUIRED SKILLS AND EXPERIENCE

CP, Door supervisor, or Security SIA badge (required) CCTV badge, (desirable) Driving licence (desirable) First aid trained (desirable) IOSH/Fire marshal, or other relevant H & S qualifications (desirable) Basic computer knowledge, Word, Excel. Be professional, pleasant, friendly, courteous, and helpful always whilst carry out duties to the highest standard. One team approach Take ownership of all situations to ensure tasks are completed or escalated when necessary. To always stay motivated aim high and achieve * To respect all staff and visitors within the shopping centre