Job Description

Secure you next career move

WELCOME TO A WORLD OF OPPORTUNITIES - The Waldorf Hilton London is an iconic & historic London hotel built in the late 1800, located in Aldwych. The hotel features 298 Guest Rooms, including 19 suites. Blending Edwardian \xe2\x80\x9cDu Siecle\xe2\x80\x9d with modern comfort. Our hotel sits in the center of London\xe2\x80\x99s glitzy theatre district, just a few minutes\xe2\x80\x99 walk from Covent Garden, The Royal Opera House and Trafalgar Square.

A WORLD OF REWARDS

• Hourly Rate of \xc2\xa312 per hour
• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career your next position could be as a Reception Supervisor
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes \xe2\x80\x93 Find out what and how we are doing (

) * Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member\xe2\x80\x99s areas

A Security Officer patrols, monitors, and observes security procedures to ensure a safe Guest and Member experience while investigating theft and managing instances of undesirable behaviour.

What will I be doing?

As a Security Officer, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a safe Guest and Member experience. A Security Officer will also be required to investigate theft and support evacuation procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Monitor and control staff entrances
• Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately
• Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained
• Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies
• Responsible for checking goods received out of hours
• Maintain system that records the issue and receipt of departmental keys
• Operate, check and monitor the CCTV system
• Patrol the hotel on a regular basis ensuring fire walks take place and are recorded
• Ensure safe passage of cash transfers within the hotel
• Support evacuation of the hotel during fire alarm situations
• Monitor suspicious packages and be aware of bomb and terror threat procedures
• Provide secure storage for guest oversized items
• Ensure hotel facilities and function rooms remain secure and locked when not in use
• Maintain the Security Log Book and Incident Reports
• Investigate and report all allegations of theft, criminal damage and other incidents
• Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
• Liaise with Police in the absence of Security Team Leader
• Report any maintenance or hazard issues to the supervisor on duty
• Adhere to all Health and Safety Regulations

What are we looking for?

A Security Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• High school graduate or above
• Good physical condition
• At least two (2) years of law enforcement experience either on a Security Bureau or military training
• Must be knowledgeable about fire procedures, disaster plan procedure, bomb threats and hotel evacuation procedures
• Should be well versed in local law/government regulation
• Absolute discretion and confidentiality regarding sensitive information
• SIA trained and licensed
• Positive attitude
• Good communication skills
• Good grooming standards
• Ability to work under pressure, keeping calm in emergency situations
• Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in customer service environment
• First Aid
• Knowledge of P.A.C.E.
• IT proficiency

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now

The most recognized name in the industry, Hilton remains synonymous with the word \xe2\x80\x9chotel.\xe2\x80\x9d From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

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