Job Description

Salary:

43,000 - 46,000 per annum (dependent on experience)

Additional Benefits:

Mileage reimbursement, company car, phone, laptop

Bonus:

Ad hoc bonus and commission scheme

Hours:

Monday to Friday (day shifts) with flexibility for night site visits

Location:

Kent (South) and surrounding areas

We are a forward-thinking FM company with a strong focus on diversity and inclusion, led by a female-majority board. They provide high-quality security, cleaning, and concierge services across sectors including education, student accommodation, healthcare, corporate estates, logistics, social housing, utilities, and shopping centres.

Role Overview:

As Operations Manager, you will oversee the day-to-day operations of corporate contracts and accounts across multiple sites. Working remotely and on-site, you will ensure high service standards, support staff, and drive continuous improvement across the portfolio.

Key Responsibilities:

Lead and manage multi-site operations, ensuring policies, procedures, and service standards are met Build and maintain strong client relationships, holding regular meetings and proactively resolving issues Support and develop frontline teams through site visits, 1:2:1s, training, and appraisals Identify opportunities to grow the business with existing and new clients Ensure accurate documentation, reporting, rostering, and budget management Participate in the Duty Manager rota, including out-of-hours responsibilities

Requirements:

Proven experience managing multiple sites in the security or FM industry

Hold a valid SIA licence

Excellent communication, interpersonal, and leadership skills Detail-oriented, results-driven, and people-focused Strong understanding of security services, operations, and client management Comfortable working in a dynamic environment, driving continuous improvement and change

Why Join:

Be part of a supportive, inclusive company culture Competitive salary with benefits and bonus opportunities Opportunities to develop professionally and make a real impact
City Group is committed to equal opportunities and welcomes applications from candidates of all backgrounds.

Job Types: Full-time, Permanent

Pay: 43,000.00-50,000.00 per year

Experience:

Operations management: 1 year (required)
Licence/Certification:

SIA Licence (required)
Location:

Ashford (Devon, South West Region) (required)
Work Location: On the road