Job Description

Job Overview

Mitie has a great opportunity for a Security Operations Manager to join the Total Security Management Team, managing a portfolio of Retail stores in the Hertfordshire and Enfield Area.



The Security Operations Manager is responsible for their identified area, that it meets or exceeds the budget and service delivery requirements through ensuring all officers in the store portfolio fully understand and comply with all aspects of Mitie policies. You will use highly effective coaching and performance management skills to deliver an industry leading retail security team for our client.

Main Duties

The security operations manager will effectively manage the performance of a designated region, ensuring that they build, lead, retain and support in the development of a team of security officers that believe and demonstrate through their work that Mitie is different to other Security service providers Responsible for the maintenance and review of both Assignment Instructions and Risk Assessments Ensuring all vacancies are advertised with the appropriate agencies and maintain establishment to deliver the coverage KPI specified by the customer through management of recruitment and succession planning to ensure that the Store portfolio has the capability to deliver consistent high levels of service Ensuring adequate and appropriate training, advice and support is provided to make the Officer team successful. This includes ensuring knowledge and use of key systems, tools and awareness of policies; undertaking regular appraisals; providing open feedback on progress and career development and use of sanctions for underperformance Manage the Officer Development Lead (s) assigned to the region.

What we are looking for

Excellent organisational and time management skills Confident and professional working approach and appearance Strong customer service, client focused attitude with the ability to build good working relationships Exceptional verbal and written communication skills Ability to work individually and as part of a team Resilient and tenacious with a 'can do' approach Flexible and adaptable Literate, numerate and IT skills to medium level user Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial Expected to hold level 3 apprenticeship in management development and working towards level 5 A Full UK Driving licence is required

Our market-leading offering provides you with benefits that suit your lifestyle.



We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.



When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!



We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).



We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of 10,000!



Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.


Our market-leading offering provides you with benefits that suit your lifestyle.


Our market-leading offering provides you with benefits that suit your lifestyle.



We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.



When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!



We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).



We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of 10,000!



Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.