Job Description

We are looking for a friendly, professional Receptionist with a passion for making a difference to others.


You'll be working full time (42 hours per week) at Cygnet hospital Bury Forestwood, helping provide a safe, welcoming environment for colleagues, visitors and the people in our care.


Cygnet Bury Forestwood offers CAMHS Tier 4 PICU, General Acute and Low Secure services across four wards which provide a defined treatment pathway from admission through to intervention and discharge including rapid assessment and treatment.


Each service user has a bedroom with en suite facilities and a range of communal spaces including a gym, laundry, occupational therapy kitchen, therapy garden and woodland walkways down to the Elton Reservoir.


Working as part of the Security team within a secure hospital which cares for service users with mental health disorders in various levels of secure units. you will be responsible for helping to maintain the safety, security and integrity of the Hospital site and those within it.


You will be expected to work closely with the Reception Lead and the Head of Security carrying out a variety of tasks including working within the receptions, carrying out security checks across the hospital, assisting with training of reception staff and other staff members, pulling CCTV footage and other duties as required.


At Cygnet, our perks go way beyond pension schemes and excellent professional development.


You'll also enjoy shopping, travel and leisure discounts - as well as a range of healthcare and financial benefits - to support you to be happy both in and out of work.


With us, you'll have the chance to progress your career in a vibrant, supportive culture tailored to help you thrive.


Apply now to enjoy excellent career prospects while being part of an organisation that cares about helping people.

Your day-to-day...

Manage the safety and security of the Reception by following the visitors procedure at all times. This will include checking of identification, accessing visitors into the visitors system, providing information on banned items and basket exchange. Ensure the integrity of the security key system though daily audits Manage the distribution and allocation of security keys & attack alarms, making a record of the key number issued to individual staff. Ensure that all visitors to the Hospital have identification checked, are entered into the identification system and issued with a visitors badge. Carry out perimeter fence checks as part of the standard security requirements. Assist with general office duties as required Receive and process all enquiries in a professional and courteous manner Liaise with emergency services as required ensuring that an escort to their destination is available for their arrival

Why Cygnet? We'll offer you...

Strong career progression opportunities Expert supervision & support Employee referral scheme Pension scheme "Cycle to work" scheme & employee discount saving

You are...

An experienced receptionist/administrator used to working with customers/clients Organised, naturally helpful & a good multi-tasker Computer literate - including Windows/Word/Excel/Outlook or equivalent Knowledgeable of telephone systems Polite, friendly & approachable with excellent communication skills GCSE Maths & English qualified, with a good level of numeracy & literacy Diligent & accurate, with an eye for detail & an understanding of confidentiality

Successful candidates will be required to undergo an enhanced DBS check.


Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. We have built a reputation for delivering pioneering services and outstanding outcomes. Our expert care enables thousands of individuals to consistently make a positive difference to their lives.