Job Description

The Role

Attend and undertake servicing of security systems, access, IP CCTV and VMS Platforms Attend sites and undertake reactive fault-finding visits and maintenance of installed products Understand specifications, drawings and design standards to ensure the systems are installed to the clients brief and standard Solution finding and problem-solving mentality and methodology Meet deadlines including predefined target times, first fix dates and PMV dates Communicate clearly and concisely with the service team and management regarding customer issues or site problems Carry out all paperwork and electronic reporting to the service team promptly Present a professional appearance at all times Active team member of on call service rota Commercial awareness to ensure the job is delivered within the timescale allocated

The Candidate

Good timekeeping Customer orientated Good communication skills Ability to work as part of a team Effective verbal and written skills Computer literate

Requirements:

Experience in servicing of security alarm systems, CCTV and Access PMV delivery of inspections Hold current qualifications or have relevant experience in security alarm systems Full UK Driving Licence Knowledge of Galaxy Intruder, IP CCTV & Access Control systems Pacom equipment knowledge would be advantageous Understanding of service delivery and current standards

SECOM Plc is part of the SECOM Group of companies, headquartered in Japan and operating in 22 countries worldwide. As a leader in providing customised security and fire solutions, we are committed to supporting our employees through a strong benefits package and excellent career development opportunities.



We offer clear pathways for growth, with many of our senior leaders and directors having started as engineers or sales people. Our apprenticeship programme is one of the best in the industry, providing hands-on training, mentorship, and the opportunity to gain an industry-recognised Level 3 qualification. Additionally, all staff have access to our National Training and Development Centre Academy for upskilling and career progression.



Our benefits package includes a competitive salary, pension scheme, Aviva health insurance (including Digital GP), BUPA dental care, and life cover. Employees also enjoy discounts on health assessments through Nuffield Health and can save up to 43% on bikes via the cycle-to-work scheme. We also provide access to our Employee Assistance Programme (EAP), which includes confidential counselling services, mental health support, and resources to help employees manage personal or work-related challenges



The SECOM Rewards Programme gives employees access to exclusive discounts at over 900 UK retailers, including savings on groceries, travel, utilities, and more. Employees also receive discounts on security systems for their homes. Additionally, some roles are provided with company vehicles, fuel cards for business use, and paid travel time to support our team.



We are proud of our sustainability initiatives, earning a Gold rating from EcoVadis for our focus on sustainable practices, and we are committed to achieving net-zero emissions.



With a 4.3 out of 5 rating on Glassdoor, and a 5-star rating on Trust Pilot, SECOM is recognised for fostering a positive work environment where employees are valued and supported, and customer service is our priority. Join SECOM for a rewarding career with opportunities for growth, excellent benefits, and a focus on innovation and trust.


info@secom.plc.uk

Head Office:

Secom House, 52 Godstone Rd, Kenley, CR8 5JF

020 8645 5400