Job Description

Security Service Engineer

SECOM Plc, operating in 22 countries, is a leading provider of tailored security solutions. The HSS division specialises in high-security environments, offering engineers the opportunity to work on prestigious contracts while receiving industry-leading support, training, and career development.

The role

As a Security Service Engineer within SECOM's High Security Services (HSS) division, you'll provide expert servicing, maintenance, and reactive support across advanced intruder alarm, access control, IP CCTV, and VMS platforms. Working with high-security clients, you'll ensure systems are maintained to the highest standard, with a strong focus on compliance, professionalism, and first-time resolution.


Include routine servicing of high-security systems, reactive fault-finding, maintenance, completing digital reports, and ensuring compliance with installation specs and client expectations. You'll coordinate with service teams, adhere to PMV and SLA deadlines, collect parts, and maintain excellent customer communication while upholding professional standards on-site.

The ideal candidate

You'll need experience servicing intruder alarms, access control, IP CCTV, and related systems. Familiarity with Galaxy, Pacom, and VMS platforms is highly desirable. A full UK driving licence is essential. Strong problem-solving skills, digital reporting knowledge, and a team-oriented mindset are also key for this role.

Why apply ?

Average annual earnings - 50,000 - 55,000 a year Company vehicle Private dental and health cover Life insurance Pension Cycle-to-work scheme Paid travel time to and from work Access to 100s of discounts on hospitality, retail, entertainment via the SECOM Rewards Programme. Candidates will also benefit from extensive training and clear career progression paths through SECOM's National Training Academy

SECOM Plc is part of the SECOM Group of companies, headquartered in Japan and operating in 22 countries worldwide. As a leader in providing customised security and fire solutions, we are committed to supporting our employees through a strong benefits package and excellent career development opportunities.



We offer clear pathways for growth, with many of our senior leaders and directors having started as engineers or sales people. Our apprenticeship programme is one of the best in the industry, providing hands-on training, mentorship, and the opportunity to gain an industry-recognised Level 3 qualification. Additionally, all staff have access to our National Training and Development Centre Academy for upskilling and career progression.



Our benefits package includes a competitive salary, pension scheme, Aviva health insurance (including Digital GP), BUPA dental care, and life cover. Employees also enjoy discounts on health assessments through Nuffield Health and can save up to 43% on bikes via the cycle-to-work scheme. We also provide access to our Employee Assistance Programme (EAP), which includes confidential counselling services, mental health support, and resources to help employees manage personal or work-related challenges



The SECOM Rewards Programme gives employees access to exclusive discounts at over 900 UK retailers, including savings on groceries, travel, utilities, and more. Employees also receive discounts on security systems for their homes. Additionally, some roles are provided with company vehicles, fuel cards for business use, and paid travel time to support our team.



We are proud of our sustainability initiatives, earning a Gold rating from EcoVadis for our focus on sustainable practices, and we are committed to achieving net-zero emissions.



With a 4.3 out of 5 rating on Glassdoor, and a 5-star rating on Trust Pilot, SECOM is recognised for fostering a positive work environment where employees are valued and supported, and customer service is our priority. Join SECOM for a rewarding career with opportunities for growth, excellent benefits, and a focus on innovation and trust.


info@secom.plc.uk

Head Office:

Secom House, 52 Godstone Rd, Kenley, CR8 5JF

020 8645 5400