Job Description

Job description

About Dynamic Earth

Dynamic Earth is the UK's leading earth science engagement charity, with a mission to empower people with an understanding and empathy for the Earth and its future. We do this by providing compelling engagement at our world-class Science Centre and Planetarium in Edinburgh, as well as through our learning and engagement programmes across Scotland. We recently published a bold new 10-year strategy - From Beginning to Mend - along with a powerful new brand, to help us reach more people and to embed climate change across everything we do.

Responsibilities

Customer Service

Consistently provide a polite and warm welcome to all visitors & colleagues. Responding to visitor & colleague requests and queries. Carry out general reception and telephone (Internal & External) duties in a professional manner and action any enquiries. Receive and secure payments made for car parking or other company events.
Security

Always maintain a high security awareness. Complete building patrols. Effectively monitor CCTV for the prevention of crime and to ensure the Health and Safety of visitors & colleagues. Managing access control on the property by ensuring the Control of Contractors & Visitors procedure is adhered to. Daily allocation, recording and collection of equipment ensuring safe keeping when not in use. Secure the building when required. Complete a handover at the end of each shift to ensure continuity.
Other

Consistent maintenance of records using computer and paper-based systems. Ensuring compliance with department procedures & government regulations. Monitor and manage the automated Car Park system. Monitor heating and lighting and report issues as necessary. Report staff absence to the relevant departments. Complete all scheduled, mandatory shift duties. Ensure the Security office is always clean and tidy. Communicating any irregularities to the appropriate teams and colleagues.
Health & Safety

Identifying and reporting Health & Safety issues and carrying out first aid if necessary. Self-Investigate fire alarm activations, when working alone.

Essential Skills

Minimum 1 year in customer service Excellent communication. Must be able to cover day, back & night shifts.

Desirable Skills

First Aid Emergency at Work (EFAW)

Contract Details

Minimum 32 hours Temporary contract June 1st to September 21st 2025.

Benefits

Complimentary entry to Dynamic Earth Free staff car-parking 25% Discount in the Natural Selection Gift Shop Subsidised meals from the Food Chain Cafe Free entry to ASVA member Visitor attractions Unlimited Gym Membership at Holyrood Hotel Staff Canteen (complimentary tea, coffee) Staff Excellence Award - High street vouchers Matched company pension contribution of up to 5% Confidential advice-line through Health Assured Generous uniform allowance entitlement (Subject to conditions)

Job Types: Full-time, Permanent

Pay: 12.60 per hour

Expected hours: No less than 32 per week

Benefits:

Bereavement leave Canteen Company pension Discounted or free food Employee discount Free parking Gym membership On-site parking Sick pay Store discount
Schedule:

8 hour shift Day shift Night shift
Work Location: In person

Application deadline: 06/07/2025