Job Description

Self Storage Store Support Advisor

Chatting to customers about their storage needs over the telephone

30 hours per week, 5 days per week.

RATE OF PAY: 13.00 / hr

SALES BONUS: 400.00 / month

EXTRA DAY OFF FOR YOUR BIRTHDAY!

Start Date: IMMEDIATE

Shift Pattern:

5 days out of 7.

All positions will work a day at the weekend, and full flexibility to work between our operating hours is needed.

About us

Undergoing rapid expansion from 2 up to 25+ stores within 5 years (currently at 15 stores) - now is the time to join a growing company in a thriving industry.

The Storage Team offer top quality self-storage, business space, office space, virtual addresses and much more. We are?The Place For Space.

We have a passion for doing things 'the right way' and are looking for enthusiastic, career driven individuals at all levels of the hierarchy to help us continue to grow.

The latest stage of our growth is the formation of a new central 'Store Support Team'. This team will be made up of a small group of self storage experts who will work collegiality with our in-store teams to provide the very best in customer service standards for our customers.

Job Overview

We are seeking Support Advisors to join our newly formed Store Support Team. Ideal candidates will provide exceptional customer service and support to clients, resolving queries and offering solutions. Candidates will be required to sell Self Storage units and add on services on the telephone, by email, social media and Whatsapp. Customer Service experience is essential as well as a 'can-do' attitude.

Responsibilities

- Communicate with customers via phone, email, and chat to address their inquiries and concerns

- Analyse customer needs and recommend suitable products or services

- Upsell additional products or services to enhance customer experience

- Perform data entry tasks accurately and efficiently

- Assist in resolving customer complaints in a professional manner

Requirements

- Excellent phone etiquette and communication skills

- Strong customer service background

- Proficiency in English;

- Ability to analyse customer requirements and provide appropriate solutions

- Strong data entry skills with high accuracy

Job Type: Permanent

Pay: From 13.00 per hour

Additional pay:

Bonus scheme Commission pay Performance bonus
Benefits:

Additional leave Company events Company pension Employee discount Free parking Health & wellbeing programme On-site gym On-site parking Store discount
Schedule:

Day shift Weekend availability
Experience:

customer service: 3 years (required)
Work Location: In person

Expected start date: 10/09/2025