Job Description

Job Category: Retail - Store Sales
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We are looking for a dedicated Part-Time Sales & Service Assistant to join our Selfridges team.
You will be required to work 5 hours across three days, with Saturdays being mandatory and flexibility on the other two days. Your shift will run from 5:00 PM to 10:30 PM, including a scheduled break.
Key responsibilities
1. Sales & Service

• Contribution to turnover of store through selling.
• Demonstrate warmth and patience in all dealings with our customers, always displaying a 'can-do' attitude.
• Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout.
• Develop your knowledge of the after sales support processes.
• Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge.

2. Client

• Ensure strong customer communication during selling ceremony and in after sales.
• Demonstrate active listening skills to discover more about the client and to develop loyalty and long lasting relations.
• Accurate CRM capture and recording of client data.

3. Standards

• Active participation in store communications such as daily team briefings.
• Demonstrate excellent communication skills - both verbal or written.
• Maintain store standards and become familiar with daily procedures.
• Ensure merchandise is handled with care and consideration.
• Adherence and upholding of House procedures.
• Familiarise yourself with the visual merchandising basics - both front and back of house.
• Carry out regular stock replenishment and organisation of product.
• Become acquainted with all metiers.

4. Training

• Successfully participate in and complete any training provided.
• Share information with colleagues and proactively convey learnings when interacting with clients.

KPI's
Service

• Meet ACE index score

80% * Support in the conversion rate for the store
Measurable Targets

• Sales
• Units sold
• Average transaction
• Cross selling
• UPT
• Hpad usage
• Client creation
• Pre selling
• Reservation

Client Development

• Support the repurchase rate for the store

Competencies

• Demonstrate good team spirit in the workplace.
• Acts as a team player.
• Take initiative.
• Demonstrates warmth and empathy, especially with objections.
• Stays calm when under pressure whilst also being adaptable and versatile.
• Acts as a true ambassador of the House.
• Hold a high level of personal standards.

** Job responsibilities and functions are not limited to the above. We as Hermxc3xa8s employees must always ensure that all functions '