Job Description

Job Introduction

Job Title:

SEND Casework Administration Officer

Salary:

24,200 to 24,584 per annum

35 hours per week

Location:

Worcester

Permanent Contract

The SEND Service has a vacancy for an experienced administrator to join a small team supporting SEND Casework Officers with the administration of Education, Health and Care Plans. This is not a normal administrative role; the work is very interesting and extremely varied; no two days are ever the same. The role is very busy and fast paced, you will need to be able to juggle priorities, deadlines & phone calls whilst maintaining accuracy & professionalism.


The SEND Service carries out the Local Authority's statutory responsibilities to:

Manage the statutory SEND system for EHC assessment. Prepare and issue EHC Plans Determine educational placement and support, and to Monitor arrangements and provision for individual children and young people with EHC Plans

You will need to be highly organised and methodical in your work, and experience of Microsoft Office is vital. You will be liaising with clients, their families, SEND casework officers, Social Workers, and NHS partners amongst others. Accuracy and attention to detail is paramount.

The right candidate will have:

Excellent IT skills including a good knowledge of Microsoft Excel The ability to prioritise workload, and be first point of contact into the service. The ability to prioritise and plan their workload in accordance with statutory deadlines in ever changing circumstances. Experience of using technology for data recording and extraction, and a good working knowledge of Microsoft Office. (Experience of other software packages an advantage). Experience of working in an administrative role within an environment that requires flexibility and good teamwork. Experience of dealing with high volumes of telephone enquiries where the caller may be anxious or concerned. An understanding of perspectives of parents and providers in relation to children and young people with SEND.

Some knowledge of the scope of activity undertaken by Worcestershire County Council's Children Services would be helpful, as well as awareness of the SEND Code of Practice.


For further information, please contact Victoria Jarrard, Practice Manager, at VJarrard@worcestershire.gov.uk.

Benefits:

You'll find an overview of the benefits Worcestershire County Council have to offer on our webpage

Worcestershire County Council - Why work for us?

Some of these offers include:

Great Holiday Entitlement:

As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you're successful and want to take advantage of this do let us know!

Brilliant Pension Scheme:

The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.

Professional Learning & Development:

We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.

Flexible Working:

We are proud to offer hybrid working to provide a better work/life balance where possible.

Disclosure Barring Service (DBS)

This post is exempt under the Rehabilitation of Offenders Act 1974 and as such appointment will be conditional upon the receipt of a satisfactory response to a check of criminal records via the Disclosure and Barring Service before the appointment is confirmed. This will include details of cautions, reprimands, or final warnings, as well as convictions. The County Council has a commitment to safeguarding service users in our care.

Equality & Diversity:

The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.

Closing date

- 23 October 2025

Anticipated Interview Date

- TBC