Job Description

Department: Governance, Assurance and Compliance


Location: York


Salary: 27,319 to 29,588 per annum


Closing Date: Tuesday 21 October 2025 at midnight


Interview Date: Tuesday 11 November 2025


Reference: 157-25

Full time permanent

Location: York

Salary: 27,319 to 29,588 per annum

Introduction to YSJ University

Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider. Our success is founded on the quality of academic teaching and research, our thriving campus environment, our professional and pastoral services, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.

The Team

The Directorate of Governance and Compliance is a vibrant and diverse team of professionals providing a range of key functions and support for the University in the areas of Governance, Equality and Diversity, Health and Safety, Information Governance, Student Casework and Legal.

The Role

We are seeking to appoint a new Student Casework Administrator. The role holder's main focus will be on academic appeals and academic misconduct cases, though they may be required to offer administrative support for complaints and disciplinary procedures. They will work closely with another administrator and the Student Casework manager.


The role involves the end-to-end management of student cases and will be expected to monitor and track student cases: acting as the initial point of contact for students and staff, providing appropriate expert guidance on processes, ensuring cases are progressed and determined in accordance with University policies and procedures, communicating outcomes, managing records and providing reports.


Part of the role will also involve designing and delivering of training for those involved in Casework procedures including the University's Appeals and Conduct Committee.

Required Skills and Experience

You will have:

Demonstrable experience applying regulations and policies in a professional setting A strong customer service ethos with a commitment to delivering high-quality support Confidence in working independently and using your initiative to solve problems and suggest improvements Proven ability to work with a wide range of people, with empathy, cultural sensitivity, and professionalism Excellent written communication skills, with experience producing formal letters and reports Advanced IT skills, with familiarity in using records management or case management systems Experience supporting committees or formal hearings, including preparation of agendas, accurate minute-taking, and follow-up actions Experience of designing and delivering training

Additional Information

For informal enquiries please contact Helen McNally, Student Casework Manager at h.mcnally@yorksj.ac.uk


It is anticipated that the selection process will include an interview and a test/task.