Job Description

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Description

We are currently looking for an experienced and dynamic professional with a passion for learning and operational excellence to lead the administration of Cifas Learning products and services.



In this key role, you will manage the administration of projects for the Cifas Learning Academy, managing a dedicated team to ensure effective systems, accurate reporting, and the smooth delivery of our accredited courses. You will also support the ongoing development of our Learning Management System (LMS), contribute to the design and accreditation of innovative learning products, and ensure that all supporting systems and processes are used effectively.



As the primary point of contact for internal stakeholders, external tutors, learners, and accreditation bodies, you will play a vital role in ensuring every learning experience reflects our high standards of quality and impact.#

Key Responsibilities

Working alongside industry specialists, the successful candidate will be responsible for:Leading all Cifas Learning Projects Administration ensuring robust systems are in place to ensure effective delivery of services and statistics, in order to meet service levels agreements Leading the development and delivery of the Cifas' Learning Management Systems, to ensure that there is a high standard of customer support in place for both Cifas and its customers. Developing, implementing, and updating Cifas Learning Operations Manual and all regulatory documentation, ensuring its application to all learning activities, and monitoring its effectiveness Managing the Cifas Learning Administration Team, ensuring work is completed accurately, on time and that systems are in place to demonstrate this, including proactively recommending improvements in software and processes to achieve this. Collaborating with colleagues across Cifas to support the development of standards, products, materials to ensure their currency and validity, in accordance with identified, ongoing requirements of learning and development. Managing the end-to-end coordination for all learning and development programmes and workshops globally (including planning, scheduling, communications, logistics and reporting). Being the primary point of contact for general enquiries about Learning & Development from internal and external stakeholders, including learners, trainers, and consultants - providing advice, guidance and assistance to support the implementation of learning programmes and products, as required. Ensuring learner records are accurate, supplier invoices processed within a timely manner and associated costs tracked against budget. Creating a positive and engaging learner experience for internal and external learners, including liaising with external accrediting institution, supporting registration and following up with learners for feedback. Providing support on scheduling courses and the course calendar Working in collaboration with People & Culture to track enrolment and attendance of internal colleagues.


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Skills, Knowledge and Expertise

To be successful in this role, you will have:A Certificate of Higher Education (CertHE) (Level 4) / or equivalent level of relevant academic pursuit and/or a degree in a business related subject or relevant qualification/experience. Proven experience in project and staff administration within learning or training environments, including management of Learning Management Systems (LMS). Strong organisational and planning skills, with the ability to manage multiple projects, prioritise effectively, and meet tight deadlines with accuracy and attention to detail. Excellent communication, interpersonal, and stakeholder management skills, with a collaborative, solutions-focused approach to building productive relationships. Exceptional digitally literacy and be quick to learn new systems; advanced user of Microsoft Office (Excel, PowerPoint, Outlook, and Teams). Proven expertise in research, consultation, and analysis to define clear learning outcomes, with sound knowledge of course design and delivery principles. Creative and analytical thinking skills with strong problem-solving and investigative abilities, exercising sound judgment, integrity, and discretion when handling sensitive information. Self-motivated and proactive, demonstrating ownership, initiative, and a commitment to high-quality results. Awareness of fraud prevention, financial crime principles, and Data Protection legislation is advantageous.


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Benefits

In return for helping us take the fight to fraud, all our employees receive an impressive benefit package, which includes:Remote working with approximately 2 days a month in the London office, although there will be a requirement to attend conventions, forums and events Generous annual leave, plus bank holidays Private healthcare Excellent pension package through salary sacrifice Personal and professional growth Employee wellbeing - Wellbeing breaks, wellbeing hub access including exercise programmes, meditation guides, sleep stories and yoga.


We have introduced agile ways of working, allowing teams to decide how best they work, while ensuring regular opportunities to collaborate and innovate. We create an environment to help you to unleash your potential and perform the most rewarding work of your career, whilst keeping your wellbeing at the foremost with initiatives in place to promote the wellness of our people.



We are committed to building a diverse and inclusive culture and have dedicated inclusion champions across the business to celebrate and promote our uniqueness. We also have a dedicated team of volunteers looking for innovative ways to give back as part of our commitments under our Corporate Social Responsibility. And were delighted to be recognised in the 2021, 2022 & 2024 best companies to work for listings. We have also been awarded the Investors in People Gold accreditation.



If you are passionate about our purpose and would like an opportunity to make a valuable contribution to fraud prevention, we would like to hear from you.#

About Cifas

Cifas is the UK's leading fraud prevention service, managing the largest database of instances of fraudulent conduct in the country. Our members are organisations from all sectors, sharing their data across those sectors to reduce instances of fraud and financial crime. Operating as a not-for-profit means our teams put all their efforts into our mission of fighting fraud, rather than creating a financial return for shareholders.

Fraud presents a serious and significant threat to the UK and our role in protecting businesses, the public and the economy from fraud is now more important than ever before. As a result, we have ambitious plans to innovate and create new services and products that will significantly improve the way that we and our members tackle fraud.

Our employees play a crucial part in ensuring we remain the UK's leading fraud prevention service, whilst also ensuring our members remain at the heart of everything we do.