Job Description

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Description

Join 150+ strategists and specialists who refuse to settle, creating bold digital experiences for ambitious brands since 2004. We're a full-service digital agency delivering strategic consultancy, web development, and digital marketing to drive demand online. Using over two decades of industry experience, we provide next-gen solutions as part of lasting partnerships with hundreds of clients from Chester Zoo and Zip World to Balfour Beatty and Mind.

What makes us different

We break new ground.

You'll work on innovative projects using the latest technologies before they hit the mainstream. We celebrate calculated risks and learn fast from every experiment.

We get stuck in together.

Genuine collaboration across all departments. Your ideas matter here, regardless of your role or how long you've been with us.

We stay curious.

Continuous learning is essential. You'll have dedicated time and budget for development, working alongside industry experts who are genuinely invested in your success.

We own it.

Full accountability and autonomy over your work means you'll build client relationships, see real-world impact, and be recognised when you go the extra mile.



Client Services at CTI is more than account management - we are trusted advisors, strategic partners, and the driving force behind long-term success for our clients.


As part of the team, you'll work with a talented group of specialists across delivery, strategy, design, development, and marketing. Together, we collaborate to deeply understand our clients' needs, deliver exceptional results, and build relationships that last. You'll be at the heart of it all - leading with clarity, energy, and commercial focus.###

What you'll be doing

As a Senior Account Director, you'll be the commercial and strategic lead across a portfolio of key clients. You'll be responsible for the growth, satisfaction, and long-term success of those accounts - bringing together the right internal expertise to solve challenges and unlock opportunities.


You'll take a proactive approach to partnership building, getting under the skin of each client's business, goals, and market. Your role is pivotal in ensuring we're always adding value and delivering results that matter.


In this role, you will:


Own the commercial performance of your accounts - including revenue, margin, and client satisfaction

Build and grow trusted client relationships, identifying ways to expand services and drive additional value

Lead strategic planning across key accounts - from stakeholder mapping to long-term roadmaps and quarterly business reviews

Act as a senior point of contact - resolving challenges, providing strategic consultancy, and constructively influencing client thinking

Champion internal knowledge-sharing to ensure the delivery team is aligned with each client's industry context and goals

Contribute to internal planning and commercial meetings with insight, performance updates and client intelligence

Collaborate with fellow Senior Account Directors to evolve best practices across the wider Client Services team

Support new business opportunities and lead smooth onboarding of clients, working closely with our Sales and Delivery teams###

What experience you need to be successful

To succeed in this role, you'll need to be a strategic thinker, a strong communicator, and a commercially astute leader. You'll have a deep understanding of how to build trusted partnerships and deliver results - not just outputs. You'll be calm under pressure, clear in your thinking, and collaborative in your approach.


We're looking for someone who is:


?? A proven Account Director (or equivalent) with experience leading complex client relationships

?? Commercially astute - confident owning P&L, managing pipelines, and reporting on performance

?? Comfortable working at pace and navigating multiple stakeholders and priorities

?? Insightful and strategic - able to interpret client needs, challenge assumptions, and shape direction

?? Exceptionally organised with strong forecasting, reporting and CRM management (e.g. HubSpot)

?? A confident communicator - whether on email, in presentations, or in high-stakes conversations

?? Calm under pressure, solutions-focused, and able to work independently with sound judgment

?? A team player who collaborates across disciplines to deliver results

?? Energised by building strong partnerships and helping others succeed

We're challenging the 'Gender Confidence Gap,' which suggests that individuals will only apply for a job if they meet 100% of the criteria. Some of our best hires didn't check every box in the role description, so if you were about to rule yourself out, we still encourage you to apply!###

What's in it for you?

?28 days annual leave, in addition to the bank holidays

Hybrid-working - we're in the office twice a week

Workplace nursery scheme

Health cash plan

Cycle-to-work scheme

Flexible working hours

Employee well-being and mental health programme

Relaxed working environments - office dogs welcome!

Company socials and lots of fun!###

About CTI Digital

We specialise in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.