Job Description

The role we are looking to hire is a Senior Account Manager that will be seconded directly to one of our biggest clients. You will be at the heart of a busy B2B marketing team, working on successful engagement marketing campaigns to help the business.
You will be responsible for the day-to-day running of your projects, with oversight from other team members. You will be supporting an existing team across a set of existing deliverables and BAU campaigns; you will need to be comfortable in supporting and executing by direction.
The role focuses on managing the quarterly large customer (250+ employees) newsletter and is responsible for creating compelling communications that build engagement with the brand. This role also involves executing an engagement plan for our top large business accounts and will require the co-ordination, management and production of communications at key moments of time across the year. This is a crucial area since effectively engaging our top business accounts drives significant long-term revenue and increased loyalty.
Please note this a hybrid role which for us means a mix of working from home and the clients London office. This is a 10 month contract role and we need someone to start asap.
Requirements
You'll be comfortable liaising with various stakeholders across the business and leading the delivery of communications via a range of channels, including email, sales and DM. Some communications will be written and produced in-house, whilst others will be briefed through external agencies, like TMW, for which you will be responsible for accessing.
You'll produce weekly updates, content calendars for the different segments of the customer base and ensure all proposals contain actionable insights, clear progress and robust delivery plans.
You need to have the right character, diligence and can-do approach to build strong stakeholder relationships. You don't need to know everything from the start, but you do have to be motivated to learn and develop as an account handler. You will also need to be confident leading projects independently and be responsive to internal requests and challenging timelines.
What you will need to succeed ...

• B2B experience - be versed in building or managing B2B communications
• Brief writing - ability to write engaging and informative briefs that clearly communicate the activity taking place and the desired response.
• Commercial oversight - ability to keep projects on track and within budget, managing agency budgets where appropriate.
• An eye for detail - always ensuring an excellent standard of delivery by having a clear, considered opinion on the quality of work, providing actionable and structured feedback and making sure activity reflects brand strategy, tone of voice, is legally compliant and drives a positive response through considered call to actions.
• Reporting skills - have the ability to track and report the impact of marketing communications to positively influence deliverability and customer impact, driving a culture of continual improvement.
• Proactive approach - be creatively innovative and identify new opportunities to deliver compelling marketing executions whilst thinking strategically and operationally.
• Strong communication skills - you'll be a calm, clear and confident communicator and hold the specific delivery knowledge. You'll also be an active listener and problem-solver with the ability to build trusted relationships with internal teams and TMW, as well as other third-party partners.
• Positive attitude - a 'can-do / go-getter' attitude and with an ability to make things happen.
• Highest level of organisational skills with the ability to prioritise (and clearly communicate around) multiple tasks from different stakeholders and operate within a fast-paced, competitive and time-sensitive environment.
• Experience working on CRM across multiple channels. Telecommunications experience is beneficial, but not essential.

Benefits
What we give...
We believe in the power of a strong culture that puts people and at the heart of everything we do. Our guiding principle is simple: Be the best you can be and the rest will follow.
You'll have the chance to learn from passionate, talented colleagues and mentors. Exciting and varied client work with as much opportunity as you can handle. And a hugely sociable team to get to know.
Great benefits package, including:

• 25 days holiday (increasing year on year to max 30days)
• Christmas Closure, Birthday Day and Volunteer Day
• Flexible Bank holidays
• Flexible Hybrid working
• Pension, Life Assurance, Eye Tests, Flu Jabs
• Purchase Holiday, Taste Card
• Cycle to work and Electric Car Scheme

We have a calendar of social and charity events throughout the year, there's always something going on.
Join us and join in. We make noise. We laugh. We share. We welcome new ideas and new people - including you.
Who are TMW Unlimited?
The TMW story is born out of the many successes we've created for our clients over the past 30 years, and now encompasses offices in London, Bristol and Reading, with clients all over the world.
We create ideas that move people.
We believe that ideas should work everywhere and that brilliant results are what really matter. We combine deep digital and advertising expertise, a strong heritage in CRM and award-winning creativity to make it all happen.
TMW is proudly part of UNLIMITED, a fully integrated agency group with human understanding at its heart. Through our Human Understanding Lab, we uncover behaviour-led insights that power performance and create a genuine business advantage for our clients.
UNLIMITED is part of the Accenture Song family, the world's largest tech-powered creative group.
What we value...
Together, we put people first and believe our values make us who we are.
Give a Damn: We care about each other, our clients and our work. And this shines through everything we do.
Be Brave: We believe in challenging each other, in standing up, in speaking out. We believe in trying new and difficult things in order to make ourselves and our work better.
Stay Curious: We actively seek out the new and the unusual, finding inspiration everywhere in the world around us.
Take Pride: We are open, accepting and inclusive, and we support each other on our journey to reach our true potential. We are actively working to ensure that we as an agency more fully reflect the society around us.
We are an Equal Opportunities employer and welcome applications from all sections of the community
As an equal opportunities workplace, we have a commitment to ensuring equal employment opportunity regardless of race, colour, ancestry, religion, socio-economic status, sex, national origin, sexual orientation, age, citizenship, marital status, neuro divergence, disability, gender, gender identity or expression. Whether you're just getting your foot in the door, or you are an experienced employee whose life circumstances are shifting, we are committed to creating a workplace that reflects the world we want to live in and are therefore flexible to accommodate each individual's needs as best as we can.
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