Job Description

Company Overview

FluidOne is a leading provider of Connected Cloud solutions, with a 109m turnover and an industry-best Net Promoter Score of 87. Our national fibre network, Platform One, underpins our services across connectivity, cyber security, IT managed services, and more. With 500 employees and a 2-star Best Companies accreditation, we're proud of our culture and customer-first approach.

We support over 2,500 customers, including 200 channel resellers, delivering scalable, secure, and recurring infrastructure services that simplify complex hybrid environments.

Role Purpose

As Senior Account Manager - Infrastructure, your primary focus will be to grow and retain recurring revenue across a portfolio of infrastructure service clients. You will lead client relationships focused on hardware ('tin') and infrastructure solutions, while also identifying cross-sell opportunities across Managed Services, Cyber Security, and other overlay teams.

This hybrid role is based in Sheffield, with flexibility for client site visits and remote work.

Key Responsibilities

Manage a portfolio of key infrastructure clients and build trusted relationships.

Lead client review meetings and maintain IT roadmaps and risk registers.

Track and forecast recurring infrastructure revenue using CRM tools.

Negotiate contract renewals and amendments to maximise client value.

Manage the full sales cycle in collaboration with technical and operational teams.

Present infrastructure strategies in clear, business-friendly language.

Coordinate internal and client stakeholders for service and commercial discussions.

Translate technical requirements into deliverable infrastructure projects.

Oversee project scoping, quoting, and delivery with technical teams.

Ensure high-quality client communications during installations and transitions.

Prepare proposals, quotes, invoices, and monthly client reports.

Track hardware/software renewals and identify upsell opportunities.

Educate clients on infrastructure innovations and security best practices.

Lead onboarding and discovery audits for new clients.

Collaborate with overlay teams (Managed Services, Cyber Security, etc.) to cross-sell complementary solutions.

Ideal Candidate Profile

Experience in IT infrastructure or managed services account management.

Strong commercial acumen and ability to grow recurring revenue.

Excellent stakeholder management and communication skills.

Ability to present technical concepts in a business context.

Highly organised and proactive with a customer-first mindset.

Comfortable working with overlay teams to deliver cross-functional solutions.

Full UK driving licence required.

Benefits (Post-Probation)

Employee Assistance Programme (EAP)

Life Assurance (3x salary)

Sodexo Discount Platform

Complimentary breakfast and refreshments

5% company pension contribution

Generous holiday entitlement + birthday leave

Half-price internet connectivity

Ride2Work scheme

Job Types: Full-time, Permanent

Pay: 35,000.00-45,000.00 per year

Benefits:

Company pension Employee discount
Work Location: In person