Job Description

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries--a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.


Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

Energize the customer relationship:

Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

Success starts with me:

Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

Commit to learning:

Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

Dare to innovate:

We challenge the status quo with creativity and innovation as our true north.

Better together:

We check our egos at the door. We work together, so we win together.
The Senior Account Manager is responsible for retaining and growing a defined book of businesses across our market research agencies clients, providing marketing research services and software to full-service marketing research firms and end users of market research. This person will be the face of PG Forsta within these accounts and is expected to become a trusted advisor to our customers. Ensuring that we cultivate lasting relationships and providing guidance to ensure that our customers are aware of our value proposition, evolving software and services offerings and always positioning ourselves for growth.


This position will primarily target existing client relationships in the EMEA region. Candidates may reside anywhere in Europe within proximity to a major airport with preference being given to any candidates that would be in close proximity to any of our European offices in London, Sarajevo, or Sofia. Remote position, but candidates should have the ability to travel up to 30% of their time and to meet clients, attend industry events and conferences in addition to any other in-person sales activities.

RESPONSIBILITIES:

Regularly meet with marketing research firms, consultancies, ad agencies and those in the insights, user experience Work with Management and other senior staff in creating integrated sales campaigns in coordination with the marketing department Professional representation of PG Forsta is expected while coordinating and running regular, thoughtful client meetings, responding effectively to RFPs, building rapport with client contacts, and learning more about our client's businesses with the aim of growing market share Participate in professional associations, attend conferences, stay abreast of industry happenings, promote the firm's visibility, manage existing client relationships and highlight product opportunities to senior management Maintaining and expanding current book of business

Client Relations

Travels occasionally to make on-site sales calls Build business with long-term clients Works effectively with internal departments to ensure client satisfaction and create an environment conducive to long-term growth Must respond with appropriate urgency to client inquires and RFPs Build relationships with decision makers and influencers within prospective organization

Administration

Presents regularly to Sales Management on past performance and upcoming sales plans with dates and measurable action items Engages in annual account reviews with the VP, Executive team Documents, meetings, calls, activities and bids per process accurately and per protocol in SalesForce.com Reviews current period forecast regularly to ensure accuracy and explains any significant deviations to Vice President

Pipeline Management

Completes weekly pipeline and activity reviews (client conversations and online/phone or in-person meetings) and delivers summary to VP Regularly reviews key account sales plans in designated territory and leads key client meetings Properly and promptly follows sales process and effectively builds pipeline Sales prospecting within assigned accounts is critical to account growth Ensures personal pipeline is sufficient for success Escalates competitive feedback from client conversations and RFP dialogue to management Forecasting

QUALIFICATIONS:

Bachelor's degree (advanced degree a plus) and or 4 years of Military Service 5+ years in direct sales or client facing role (to market researchers' a plus) Familiarity with market research software, services and online technologies Track record of success in prior roles Ability and willingness to travel as needed to grow the business Knowledge of SFA software (SalesForce.com preferred) and lead generation tools and techniques required. Excellent verbal and written communication skills

ABOUT YOU:

Individual Excellence Significant sales growth through customer development, renewals and upselling Possesses superior client relationship management and interpersonal skills Consultative selling experience and ability to build trust based on industry and product knowledge Must be organized, motivated and always act in a professional manner Communicate effectively with others using appropriate tools to advance business, team and organizational goals Constructively challenges the views of others when necessary and influences others in the pursuit of shared objectives. Seeks input from others and uses effective listening skills. Accepts accountability for decisions and is open to constructive feedback and coaching.

Don't meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.


Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.


All your information will be kept confidential according to EEO guidelines.


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