Job Description

Job title:

Senior Account Manager

Contract Type:

Permanent

Location:

Shoreditch, London

Reporting into:

Account Director

Line managing:

TBC

Hybrid/ Remote:

WFH Monday & Friday. In the office Tuesday-Thursday

Salary:

43,000 - 49,000 dependent on experience

About us

Seen Connects is a leading influencer marketing agency established in 2016 and driven by a purpose to create cultural relevance and meaningful impact for our clients, through the power of human connection. The primary services we offer are brand and social strategy, organic influencer campaigns, influencer-led paid social and social media management.


We are part of Captivate Group and within this we have three sister agencies; Seen Presents, Seen Studios and Stir.

About the role

We're looking for a proactive and commercially minded Senior Account Manager to work across a mix of social media and influencer accounts spanning a range of verticals. We have some flexibility to match the specific accounts that you'll be managing to your individual interests and passions.



Our SAMs are the voice of our clients within the agency, leading relationships, interrogating briefs, ensuring best-in-class delivery, and driving client satisfaction and account growth.



You'll work alongside our Strategy, Campaigns, and Paid Social teams.

Key Responsibilities:

Client Leadership & Growth

Act as day to day point of contact for clients, building trusted, long-term relationships. Interrogate briefs to ensure we're set up for success in providing strategic recommendations that will best achieve the clients' objectives. Support with new business responses and proactive proposals, working with Strategy and Campaigns to shape and present responses. Identify opportunities for proactive work Deliver against KPIs on client satisfaction, client retention and growth

Onboarding & Client Experience

Manage onboarding for new clients (contracts, kick-off decks, ways of working, general account housekeeping). Ensure clients clearly understand our processes and systems Own all client communication, ensuring updates, timelines and status documents are delivered seamlessly by coordinating across internal teams.

Campaign Oversight

Oversee campaign progress without being in the detail of talent negotiations which are led by our Campaigns team Ensure Campaigns team keeps you updated on delivery, flagging any potential risks or issues early and providing solutions. Review influencer shortlists and content before sharing with clients to ensure brand alignment. Consolidate client feedback, communicating this with Campaigns team and ensuring all feedback is actioned. Lead the creation of wrap-up reports, setting the structure, identifying what metrics are most relevant to the clients and ensuring that data and insights are integrated by Campaigns and Paid Social teams.

Finance & Operations

Manage POs and billing, ensuring accuracy and timeliness. Track account finances and work with leadership to forecast and report accurately.

What We're Looking For:

A strong understanding of and passion for influencer marketing and social platforms. Significant experience in a social, influencer, or digital agency, with client-facing responsibility and a proven ability to retain and grow accounts. A strategic thinker who can balance big picture planning with day-to-day delivery. Experience leading proposals and presenting confidently to senior clients. Excellent project oversight skills and able to keep multiple teams aligned and clients informed. Commercially minded with budget management experience. Strong communication, presentation, and relationship-building skills.

The Interview Process:

1. If you are shortlisted, we will invite you to join a 30 minute virtual call for us to get to know you better and for us to tell you more about the role and agency, and answer any initial questions.



2. If we think you'd be a great fit, we will then invite you to do a task relevant to the role you've applied for, which we wouldn't expect to take more than one hour.


A final decision will be made following this.

Benefits:

Salary reflective of your experience and in line with internal benchmarks


Hybrid working, working from our Shoreditch HQ on Tuesdays, Wednesdays and Thursdays and from home on Mondays and Fridays.



Core Hours of 10:00 - 17:00 with the flexibility to start anytime between 08:00 - 10:00 and finish between 17:00 - 19:00.



? Summer Fridays - a 3pm finish on Fridays in July and August



24 days of annual leave, increasing to 25 after one year and 26 after two years of service



3 personal days a year which are days that you can take to give yourself a break and support your wellness and mental health.



?? A 100 voucher to spend on something to support your wellbeing



? Work from anywhere for up to one month each year, as long as you can work on UK timezones and have a strong internet connection



Snacks and drinks in the office, and free lunch provided when we have lunch and learns



Vouchers for Above and Beyond Award winners in our monthly company meeting, and a chance to make your wishes come true with a 1000 prize going to a randomly selected winner in our lottery of wishes each quarter that we hit our targets



?? Private healthcare cover and life insurance



Cycle to work scheme and annual season ticket loan available



Regular team and company socials



At Connects we are committed to providing an inclusive environment where everyone feels seen, heard and celebrated. We welcome applications from everyone. If you are invited to an interview, please let us know if there are any reasonable adjustments we can make to best accommodate your needs.